‎Way to remove the base station from my account? | SimpliSafe Help Center

Monday, August 20th, 2018 3:16 PM

Way to remove the base station from my account?



5.1K Messages

5 years ago

@atmcgee, form my understanding, suspends/inactivates accounts but does not delete them.  This is done for historical reasons, and, no doubt, legal and liability reasons.  When we worked with our sales force and they wanted records deleted, we had the delete button hide the record from non-admin view but it was still in the database.  That I am sure SS could do if they wanted.

Community Admin


4.3K Messages

5 years ago


As long as your Base Station does not have an active monitoring service attached to it, it can be paired with another monitoring service.

So all you need to do is make sure that your service is canceled on your own account. Then the person inheriting your system just needs to sign up for their own separate account, and they should have no problem activating with the same Base Station.

Johnny M.
SimpliSafe Home Security
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