‎Unable to process my credit card | SimpliSafe Support Home
profilelogix's profile

Tuesday, November 14th, 2023 8:28 PM

Unable to process my credit card

4 weeks and countless hours and simplysafe still can't process my order.  Talked with 5 different people.  Now I get told they need to escalate to billing. They had no problems charging my card yesterday for the service.

Community Admin


3K Messages

7 months ago

Hi @profilelogix, 

I'm very sorry to hear about all this trouble. I've forwarded your case to our escalated Support team to look into. A senior specialist will reach out to you soon to get to the bottom of this - keep an ear out for their call!

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