1 Message
Unable to process my credit card
4 weeks and countless hours and simplysafe still can't process my order. Talked with 5 different people. Now I get told they need to escalate to billing. They had no problems charging my card yesterday for the service.
emily_s
Community Admin
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3.4K Messages
Hi @profilelogix,
I'm very sorry to hear about all this trouble. I've forwarded your case to our escalated Support team to look into. A senior specialist will reach out to you soon to get to the bottom of this - keep an ear out for their call!
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