Tripped alarm and no phone call
my home alarm was tripped (2 times now) and I never received a phone call from Simplisafe to see if I needed help....I am concerned since it was 2 times within a 6 week period and NO call....any one else experience this mishap?
2 years ago
Our first gut instinct is that you've run into the Grace Period. If you accidentally trip an alarm and the full sirens actually sound, but you disarm within a few seconds, then the Monitoring Company would get that message and they would not call.
The theory is that if you disarm very quickly, then you must be home - and it most likely was a false alarm.
I know I personally have had one or two times when the alarm is blaring and I have to rush to turn it off, and the last thing I'm thinking about is keeping my phone on me so I can answer and cancel police dispatch!
But if you had left that alarm going for a few more seconds, you should have gotten that call from an operator. If not, then we should double-check that your system is actually connected to Monitoring Service. Our Support team at 800-548-9508 can ping your system and help with troubleshooting!
- Johnny M.
SimpliSafe Home Security