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Transfer of ownership - device info?
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9 months ago
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davey_d
Community Admin
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4.3K Messages
1 year ago
Yep. The alarm components, and all their settings, are stored in the Base Station itself. They should even retain their nicknames. So the new owner won't need to do any of that.
You'll just want to change your PINs, unless you're comfortable with letting the new owners know your current ones!
- Johnny M.
SimpliSafe Home Security
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nunyabiz
6 Messages
1 year ago
PINs
System
Devices
menu items in the web sidebar will retain their information, but the
Timeline
Monitoring
Integrations
Alerts
menu items will all be 'cleared' of their existing data?
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davey_d
Community Admin
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4.3K Messages
1 year ago
Hi Paul,
That's right. All settings relating to the physical equipment will stay stored in the Base Station. So that means:
All of these will stay onboard, and will be the same when the next user sets it up.
But records such as dispatch addresses, credit card and order info, Timeline events, Smart Alerts contacts, smart home integrations, and anything else related to the service, are stored on your online account, and won't be passed on to a new user.
(edited)
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drsteve202
1 Message
9 months ago
@davey_d I have the same question. I just cancel my account but how does the new owner tell the system that they should have the right to control it? There must be some safeguards otherwise anyone could just take control of anyone's system.
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