6 Messages
Transfer of ownership - device info?
I will shortly be transferring ownership of our simplisafe system to a new owner of the home (transferring in terms of cancelling service and advising them how to resume service under their ownership).
The current system naturally has the base station and keypad, but also a few motion sensors, a temp sensor, cameras, smoke detectors, and entry sensors.
My question is - once they 'turn on' the new service, will their simplisafe dashboard display all of those connected devices and be fully operational, or will they have to re-pair all of the devices as if it's a brand new 'blank' system?
The current system naturally has the base station and keypad, but also a few motion sensors, a temp sensor, cameras, smoke detectors, and entry sensors.
My question is - once they 'turn on' the new service, will their simplisafe dashboard display all of those connected devices and be fully operational, or will they have to re-pair all of the devices as if it's a brand new 'blank' system?
davey_d
Community Admin
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4.8K Messages
2 years ago
Yep. The alarm components, and all their settings, are stored in the Base Station itself. They should even retain their nicknames. So the new owner won't need to do any of that.
You'll just want to change your PINs, unless you're comfortable with letting the new owners know your current ones!
- Johnny M.
SimpliSafe Home Security
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nunyabiz
6 Messages
2 years ago
PINs
System
Devices
menu items in the web sidebar will retain their information, but the
Timeline
Monitoring
Integrations
Alerts
menu items will all be 'cleared' of their existing data?
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davey_d
Community Admin
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4.8K Messages
2 years ago
Hi Paul,
That's right. All settings relating to the physical equipment will stay stored in the Base Station. So that means:
All of these will stay onboard, and will be the same when the next user sets it up.
But records such as dispatch addresses, credit card and order info, Timeline events, Smart Alerts contacts, smart home integrations, and anything else related to the service, are stored on your online account, and won't be passed on to a new user.
(edited)
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drsteve202
1 Message
1 year ago
@davey_d I have the same question. I just cancel my account but how does the new owner tell the system that they should have the right to control it? There must be some safeguards otherwise anyone could just take control of anyone's system.
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