Text alerts and push notifications

We've had Simplisafe for over two years and have always received text messages and push notifications on my phone when an alarm was set or disarmed as well as alarm triggers.  I really liked this feature in the fact that my husband is partially disabled and if I was away from home I would know he made it home safely if he was out by the alarm being disabled.  I received none yesterday or today, so when I called about it I was told with my plan (19.99) I was more supposed to be getting them.  We originally had the premium plan as we bought a package with an indoor camera and we also purchased an outdoor camera.  We found out when setting up everything that our internet was too slow to upload the camera images.  We don't have fiber optics since we are way out in the country.  We returned the outdoor camera for a refund, but we also sent back the indoor camera ( no refund since it came in our package-we should have kept it).  We don't have an option to get the premium plan.  Surely it doesn't cost anymore to send a text or push notification to all plans.  I am very disappointed in Simplisafe for removing this feature.