Service unable to charge credit cards
I am going through the same thing right now.... never ending loop. three cards were added and were declined. At the end one customer rep said a prepaid card would do the job. That didn't work either. The technical support duplicated my account as a new account in case there was a glitch with the account itself. Guess what? Same issue persists!
6 months ago
You had replied to a thread where users were encountering an issue with our system that has since been resolved. Looking into your account, there does seem to be something else going on. I've requested a call from a senior agent who will investigate for you.
6 months ago
Did you get this issue fixed?
4 months ago
I'm experiencing the same issue on a new order. SimpliSafe is unable to process my CC. I had no luck getting the online purchase to clear. Calling in got the order to place on the first attempt and appeared in my order history! But it had to be cancelled and resubmitted by phone again to correct the list of items ordered. After resubmitting the order, thought everything was okay until a week later I called to check the status and find out the order was cancelled? Verified with the bank that on every attempt I tried to place an order the status appeared as a pending transaction, also confirmed that the bank did not block any of the charges, and the next step was waiting for SimpliSafe to process the account charge. On call back, the SimpliSafe rep wasn't able to resolve the purchase on a few attempts and a call back from them. I'm now waiting for another call back today from a supervisor to assist with the sale. Hope this works out, the security system itself seems to be good, but there is definitely something not right with the SimpliSafe sales transaction process.
3 months ago
After reading the post, I had the issue on the original purchase, found another avenue to make it happen. After receiving a text for a really good deal for interactive monitoring, decided to pull the trigger on that, but wait, can’t process on any of my debit cards, yes plural. Pretty sure that the deal will hVe expired by the time this is resolved.