Sequence of events after an alarm
We are just getting ready to replace an old system with SimpliSafe and I've been trying to develop a detailed sequence for what happens after a smoke detector triggers. I've talked to three different people in support and gotten three partially different responses.
If you're an old hand at this, please tell me what's right and wrong.
Scenario: a smoke detector with a custom (not a drop-down) name triggers somewhere in the house.
The detector starts wailing.
The base station and extra sirens start wailing.
The keypad (a) does or (b) does not wail. And
a. It shows the custom name of the detector. OR
b. It shows the serial number of the detector
The keypad asks for my PIN and allows me to cancel. OR
a. shows the custom name of the detector. OR
b. shows the serial number of the detector
and then lets me cancel without asking for the PIN OR
The keyfob lets me cancel without asking for the PIN
Cancelling stops the siren from the base station and from the extra sirens
The detector keeps wailing until its button is pressed AND the smoke, if any, has cleared
But I didn't cancel in time and so SS calls me. They know
a. the custom name of the detector that fired OR
b. only the serial number of the detector that fired.
OR I couldn't find the keypad, the keyfob, or my phone with the app and so SS calls me, I give them my safe word and they are able to shut off my sirens remotely (not the detector) remotely.+
1 year ago
For a Smoke Detector or Carbon Monoxide Detector alarm (they're the same alarm category, under Life Safety, so the Monitoring sequence is the same), this is what happens: