‎Other people's credit cards in your payment methods | SimpliSafe Support Home
scottg66's profile

Wednesday, February 23rd, 2022 3:38 AM

Other people's credit cards in your payment methods

I suggest you check your payment methods to confirm everything looks OK.   I have been having multiple issues trying to place an order, going on 3 weeks.   They asked to use another credit card on file.  I was surprised there was more than one.  I checked them and found 4 records, only one was mine.   two had little information in them, but one had a name address and card number for someone else.   

Community Admin


5.3K Messages

2 years ago

Hi @scottg66 ,

This is extremely concerning. Are you saying that you were able to see info belonging to another customer in your own account (either on your online account, or the app)? If so, I would need to report this to our senior dev team ASAP.

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