Nothing like User Error to Test SS Monitoring

This morning my wife I returned from the local farmers market and heard our alarm go off as her garage door went up.  Got out of the car and opened the kitchen door to turn off the alarm as my phone showed it was the opening garage door that set it off.  COPS was ringing my phone seconds later and followed the ususal efficient SOP and we were done.  Of course by now my wife had figured I had made a configuration error on the recently installed entry sensor on the garage door and knew she was right as I attempted to look accountable and a bit innocent at the same time.  

Went into settings and changed away mode to "Secret Alert" and home mode to "alarm". Hit save, and now all was good with the world of SS.

Nice to see COPS are still on the top of their game. Simplisafe, as you build your brandy new monitoring station please realize you have a very high standard to meet, or beat, due to the excellent level of serice COPS has provided over the years.  I do have concerns over your future plans given the unacceptable standards at times with your technical support.  Monitoroing has to be world class, first time, every time. Why do you want to replace or augment it?

This concern was my main thought as I was speaking with COPS a few minutes ago.   Please make sure that fear does not become reality in the future.

The topic of this post would make an excellent webinar with customer participation in the CRC you have been working on.

Finally, remember the age old saying "If it ain't broke, don't fix it".