@ Captain11: Are you saying that SS is replacing COPS monitoring with their own monitoring at some point? Where did you get this info? I will drop SS in a heartbeat if they have their own monitoring based on their "wonderful" customer support issues.
@ronsec no need to panic yet. I have alerts for SS on Google and there was a recent "powder fpuff" article by the county and state economic boards about SS's additional investment at their new call center site to build a new monitoring center. When or even if it will add, replace or augment COPS monitoring is yet to be seen in practice, but since SS has not provided any news of it officially on the site, and as usual, you have to read important information elsewhere, how better to get that official response than posting here in the forums?
Being a fellow long time customer, you know better than most communcation from SS is non-existent or spotty at best. The CRC that is currently being worked on offeres a great opportunity for Simplisafe to improve on that. Johnny M, here is the perfect opening for you let us know. Hopefully, you will be promoted and assigned to head that CRC effort. SS needs your talents in this area.
@ Captain11 : I get it! However, I would NEVER trust SS with my monitoring. While they build a great product they have too many customer service issues. I'm not going anywhere yet, just waiting to hear the facts from SS (yeah right! LOL). Have a great day!
Please don't worry. We're not looking to get rid of our partner, C.O.P.S. Monitoring, any time soon!
And also please don't worry about our current call volume issues. As the Captain noted in a different thread, we're slowly making progress on that.
Besides, the great thing about our setup with C.O.P.S. Monitoring is that they're a dedicated team that handles ONLY alarm events. That, and they're able to operate 24/7. When we launch our in-house efforts, we'll look to their excellent example and will not settle for anything less.
ronsec
182 Messages
2 years ago
2
0
hondaman88
Advocate
•
113 Messages
2 years ago
https://richmondbizsense.com/2021/07/16/home-security-company-locks-down-another-office-in-henrico-county/
Older 2020 article:
https://richmondbizsense.com/2020/02/28/home-security-firm-picks-willow-lawn-for-5m-call-center/
0
0
davey_d
Community Admin
•
4.3K Messages
2 years ago
Please don't worry. We're not looking to get rid of our partner, C.O.P.S. Monitoring, any time soon!
And also please don't worry about our current call volume issues. As the Captain noted in a different thread, we're slowly making progress on that.
Besides, the great thing about our setup with C.O.P.S. Monitoring is that they're a dedicated team that handles ONLY alarm events. That, and they're able to operate 24/7. When we launch our in-house efforts, we'll look to their excellent example and will not settle for anything less.
- Johnny M.
SimpliSafe Home Security
0
0
captain11
Captain
•
5.1K Messages
2 years ago
0
0