Not receiving SMS text alerts when system is armed or disarmed
I am unable to receive SMS text messages with my system is armed/disarmed any longer since yesterday. I still receive email messages even when systems is armed/disarmed. I’ve called multiple times, speaking with different customer service reps, over 2 hours and none of them have been able to resolve this issue and they told me system is working properly. I have 1) unplugged/removed batteries from base station; 2) put new batteries in the keypad; 3) uninstalled and reinstalled the Simplisafe app; 4) removed and added my cellphone number on the app; 5) verified SMS and email alerts received under Push Notification in the app; 6) made sure the number was not blocked on my phone and not on do not disturbed; and 7) system was refreshed multiple times through the app.
The only SMS text alerts I receive is when the base station is unplugged/not working, sensor triggered and verification codes sent by customer service support team. The only time I do not get the SMS text alerts is when my system/keypad is armed and disarmed. Any suggestions? Maybe this is no longer an option when receiving SMS text alerts when system is armed/disarmed?