Not receiving SMS text alerts when system is armed or disarmed

@callirose2003 It is still an option to receive SMS notifications when your system has been armed or disarmed. You should certainly be getting those messages. If your carrier is Verizon or AT&T, I would also check to make sure the ability to receive email text messages isn't blocked. This Help Center article explains how to check for this setting. 

I've already checked with AT&T and there is no spam or block numbers on this end. In fact I was told everything is working properly with them. I believe it's a software issue with Simplisafe that is not allowing me to receive SMS notifications when system is armed or disarmed. Otherwise I would not receive ANY SMS notifications. I heard that the company recently updated their mobile application so I wonder if that is the issue. I would really like this issue to be resolved. Could someone checked to see if there is any issue with the software or mobile update that may be causing this problem ? Thank you.

I feel your pain.  I am having the exact same problem.  I have done everything that you have done to no avail.  I spent over an hour on phone with Tech support and nothing has changed.  Email and Push notifications work fine.

I have also been experiencing this same issue immediately following the update.

I have had the same problem since August the 18th. There are two numbers on the account both with Verizon and we aren't getting status texts.

What is interesting is we did get a sensor error text yesterday. However, no alarm activity texts since the 18th.

Hi everyone,

Thank you for reporting this! We have forwarded this case to our engineering team for them to look into. Someone may reach out to you to help further their investigation. Once we hear back from our engineers, we will let you all know.

Same issue.

If we could get a tech support to provide an update to this issue that would be great. 

Same issue for me.  I've spent too much time with SimpliSafe people addressing this and troubleshooting with them and now waiting for the fix.  I didn't see anyone mention if they were using an Android or Apple device.  I use Android and I believe that that this issue started because of the latest August update.  Time will tell as to what/when the fix comes from SS.

I am now getting text messages again, magically.

As of today everything is working like it should.  Getting all messages now. Text, Push and Email.

Thanks SimpliSafe.

My issues are resolved as well…thank you.