716 Messages
No love for FastProtect Customers? (Again?)
I just saw that you can get a new Wireless Indoor Camera for 50% off as a new subscriber or someone who isn't currently paying for FastProtect who upgrades to FastProtect.
Did I miss something or is there absolutely 0 love for existing FastProtect customers in this deal? I did look but didn't see anything but that doesn't mean I just didn't find it. Can someone from SS either confirm there's nothing for existing FP subscribers or point me to what deal you're offering for existing FP subscribers?
emily_s
Community Admin
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3.3K Messages
1 year ago
Hi @worthing,
Two great benefits of our Fast Protect™ plan is that subscribers get a lifetime warranty on their devices, and 10% off all additional purchases! This is unique to Fast Protect™, our other service plans do not feature these perks. There is also a coupon for 10% off the Smart Alarm Wireless Indoor Camera that was emailed to current Fast Protect™ subscribers. This allows you to purchase the Smart Alarm Wireless Indoor Camera at a discounted price from any device - not just through the app. We also have more great offers to come, so I would keep an eye on your email for upcoming offers.
Our beta program was also open to most customers subscribed to Fast Protect™, which allowed them to purchase the Smart Alarm Wireless Indoor Security Camera for 50% off prior to joining.
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worthing
716 Messages
1 year ago
buuuuuuuuuuuuuuuuuump
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worthing
716 Messages
1 year ago
buuuuuuuuuuuuuuuuuuuuuuuuuuuuuump
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worthing
716 Messages
1 year ago
Bumpity bump bump.
Still waiting on a response to the question:
Why do you continue to treat your top tier monitoring customers worse than your new and existing customers?
That I asked 60+ days ago and that I have bumped 3 (now 4) times. If that question feels too hyperbolic to answer then I will rephrase:
Why has your top tier plan consistently received the least love in the last few years in terms of discounts on hardware, most price bumps w/o any new functionality, etc? Shouldn't we, as the proverbial "whales" (read: biggest spenders) be receiving the most love? Or at least comparable love?
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worthing
716 Messages
1 year ago
Bumping for the 5th time, 2 months, etc. @emily_s @davey_d can someone please address the question I've asked multiple times with no response? I know it's not a fun question but we deserve an answer of some sort.
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worthing
716 Messages
11 months ago
Bumping again, 30 days after the last month or for the 6th time in 3+ months. If you're not going to answer, please tell us you're not going to answer so I can stop assuming you're either ignoring me entirely or just not checking the forums very often. :)
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