2 Messages
New account. "First 3 months free" but activation only shows 30 days as option?
As subject says.
We bought the SimpliSafe set from Costco. The flyer inside the box states the first three months are free, "just tap activate".
But the options shown are all 30 days?
We bought the SimpliSafe set from Costco. The flyer inside the box states the first three months are free, "just tap activate".
But the options shown are all 30 days?
captain11
Captain
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6.1K Messages
3 years ago
If Costco says you get 3 months, don't worry, you will get your 3 months. Now, unfortunately, the reality: attempting to get ahold of a support agent live. Note, in your case you don't need a technical support rep, just a customer service rep will do. Listen to the prompts closely and choose billing questions. Signup online, get your monitoring and then you have time to straighten out the billing issue. Please post your outcome here if you get a chance.
BTW, I would change your forum handle to something other than your real name for privacy reasons.
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captain11
Captain
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6.1K Messages
3 years ago
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whoaru99
1.3K Messages
3 years ago
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davey_d
Community Admin
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5.7K Messages
3 years ago
If you purchased from a retail partner, our system should have been able to recognize that and automatically applied any special offers you were given. But if it doesn't, our Support team at 800-548-9508 can definitely verify and make sure you get those bonus months!
- Johnny M.
SimpliSafe Home Security
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captain11
Captain
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6.1K Messages
3 years ago
Not the way to run a railroad.
Please note I used as many "figures of speech" to make a point. The shortest distance between to dots is a straight line".
I hope you get it. :-)
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newuser2022
2 Messages
3 years ago
I have the same question. What was the answer?
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jeremy_b_wilson
1 Message
2 months ago
I just purchased and I'm running into the same wall. At no point during the software activation/setup is this made clear or apparent that you can apply the code provided, retroactively or otherwise. Now I'm adding in my CC# details and hoping that random support thread (via internet search query) is the correct answer and that I won't end up on the phone having to deal with customer support when I'm only barely 2 hrs into my first customer experience with this company and product. :(
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