Multiple Primary Contacts

@davey_d​ Thank you, I appreciate the response, assistance, and information! Also, a quick question in regards to that. Are the contacts actually called in order, such as if the primary (first contact) doesn't answer, the next is called; or does the system attempt to call all at once, or close to at once? I am asking, since the main one may not be the one that was there on-site, part of the alarm, or have any knowledge of it, so it seems to sort of delay a response one way or another, whether it is a legit alarm, or just a false alarm.

@davey_d​ actually, the material on the set up states, that both the primary and secondary would be called if the primary is not reached by the monitoring service. You'd have to have this as my dad is 91. If he is incapacitated during a fire, from what you said, they'd only call him. Well' he's on the floor burning up. So, the secondary would not be contacted?  That makes no sense and what you say is NOT in the material

@jleake6659​ the Primary numbers are called first, then your local emergency services, and then the Secondary contacts. The main difference is that by the time the operator gets to calling all the secondaries, the police or fire department may have already been dispatched, so the operator wouldn't be able to cancel it.

But please also don't forget that you can actually have 2 Primary Contacts listed - and both would be called before dispatch.