‎Moving Question | SimpliSafe Help Center
 
shiherlis's profile
Advocate

Advocate

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669 Messages

Monday, April 4th, 2022 11:31 AM

Moving Question

​So I finished installing the housewarming gift for my family member yesterday (I had to wait for the replacement Keypad due to the loose rocker issue). I helped them transfer service via the app (swift and effortless) and activated the service.​

​During the transfer, we enabled Bluetooth and Location Services on their phone. One odd thing that happened, the new address populated on its own (and was correct). But after I had done everything, I asked them to confirm the address change, and it was showing the previous location. So I had them manually enter the new address, and the app accepted it. ​

​My question:​

​Do they need to register the alarm with the local police again for the new address?​​ They moved within the same city (walking distance), but this is my first experience with relocating a system to a new residence. Any guidance would be greatly appreciated.​

​P.S. Once you have installed a few SimpliSafe systems, it becomes a speedy job. I would estimate it only took 15-20 minutes to attach all sensors, Keypad, Base Station, Motion Sensors, etc. I believe my SS2 and upgrade systems (SS3) took 2-3 hours.​

Accepted Solution

Community Admin

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4.3K Messages

1 year ago

Hi @shiherlis ,

Are you asking about the alarm permit for their location? Rules differ between different municipalities, but in general, any given permit applies only for a specific address, and for a specific user. So your family member will want to contact their local police to update.

Advocate

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669 Messages

@davey_d​ Yes, the alarm permit (apologies). I will have them speak with their local police. Thank you.

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