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merbagdazian's profile

Friday, February 18th, 2022 3:32 AM

Moving away but want my tenants to have Simplisafe

Hey everyone, 

I am moving away and renting out my house.  I plan to leave my Simplisafe equipment in place but I'm wondering how I "transfer" the account and the equipment to the new tenant? Anyone else done this before? 

thanks! 

Official Solution

Community Admin

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5.5K Messages

2 years ago

Hi merbagdazian,

Just like everything else, we try to make this process super easy. Just give us a call at 800-548-9508 so that our Support team can cancel your account.

Once monitoring service has been canceled, that will free up the Base Station to be associated with another account. So your tenants would just need to create their own account, either through our website (simplisafe.com/activate), or the SimpliSafe app on their smartphone.

Their new account will be separate from yours, so they won't have access to any of your info, and vice versa.

1 Message

@davey_d​ Ok but what happens when one tenant moves out and another moves in, how do I the landlord retain the access to pass it off

Community Admin

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5.5K Messages

@travt88​ it depends on how you had the monitoring set up. If your tenant set up their own account, then only they and anyone what they share their Safe Word passcode with can have control over the system. So ideally, they would need to cancel their Monitoring Service, which would free up the system to be attached to a new account.

1 Message

Something for the suggestion box... It would be great if there was a  main landlord account and then have a limited rental subaccount.  That way the landlord could know about water or fire alarms but the renters could use the camera features.  I don't purchase any cameras from Simplisafe because I can't give the renters limited access to the master pin.

1 Message

I agree - as a landlord I provide the system for tenants to use, but it’s inconvenient to not be listed as an “admin” or “owner” of the system to help with transitioning it between tenants use. Relying on tenants to properly deactivate is finicky, and what happens if they just don’t do so? Being able to set myself as an admin of the system but allow tenants to manage their own accounts would be a huge help. 

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