‎Length of time before simpli safe calls u when a device set to instant trigger is triggered | SimpliSafe Help Center

Saturday, May 2nd, 2020 12:41 AM

Length of time before simpli safe calls u when a device set to instant trigger is triggered

3 Messages

3 years ago

I was just informed by a SimpliSafe employee that if my alarm is set to home in an instant trigger set device gets triggered in my alarm sounds the simply safe company will not call me until 30 seconds of time has passed. I believe that is way too long. If someone entered my home while I was sleeping and my alarm was set to home - 30 seconds before you call me more than likely they could've already got to me and robbed my house and left before you even called my phone. In all 30 seconds to wait to call is way too long of a time frame... especially if the system is set to home and an instant trigger device gets triggered ... this should 100% be changed.... or at least u should have the option to change that call time--. Maybe 5sec. 15sec. And 30sec should be a choice I get to make..... if u count to 30sec and it takes that long before u even call me to make sure things are ok then that is totally too long .!!!



2.2K Messages

3 years ago

1) 30 seconds may be a long time to you when in an intrusion situation, but it is trivial compared to the likely response time of any police (several minutes or more).  And that is what is (should be) important to you, the arrival of people with guns, not a call from someone probably in another state.

2) Many more alarms are caused by the owner forgetting the system is armed rather than an actual intrusion.  It is a good decision to give people the chance to cancel it themselves without having to deal with a call.  Having it settable by the user is a good idea though (perhaps there could be an additional "false alarm" fee if set low).

4 Messages

3 years ago

I think that 30 seconds would be a fair amount of delay. I just set my alarm off by accident again (I am too deaf to hear the warning beeps)   I placed my keys with the dongle in my pocket and it set the  alarm when I went out.  I came back in not knowing it was set, and not aware it had been set to away mode.  
You already can set the delay for the alarm.
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