I have a neurological disability that means I can't understand people on the phone. How do I cancel my account?
I haven't used my Simplisafe system in about two years. I am homebound, so there's no reason to use it now. I can prove from my account records that it has not been turned on in a very long time, except briefly two or three times over that period to see if it still worked.
Simplisafe will NOT disable monitoring unless I call them, though I have explained the situation with my disability via chat, which is always difficult. Why can't I just disable my account online? All my info is there. I tried messing up my cc info to stop payments and the system wouldn't accept the changes. There's no way to delete the credit card on file with them. Do I need to report the card as stolen, maybe?
I asked the rep if they made accommodations for disabled customers and they ignored the question multiple times. I asked if they could contact me over text (the same phone number in their own system that they would call if the alarm went off) and they just kept saying they'd only help me if I called them.
Am I just stuck paying the monthly monitoring fee until my card expires? Do they send you to collections for stopping payments if they won't stop the monitoring service?
Thank you for any help!
6 months ago
Hi @kellygreen ,
I'm really sorry to hear about your situation.
Yes, the primary way that we can process account cancellations is over the phone. That way, we can verbally confirm your Safe Word passcode on a recorded line.
However, we do have alternates for special situations. I'm forwarding your case to one of our senior specialists, and we'll make sure that you're taken care of!