I have a neurological disability that means I can't understand people on the phone. How do I cancel my account?

Hello @davey_d​,

I appreciate your post. A "loyalty supervisor" from Simplisafe did contact me using a good method on Friday afternoon, and I responded. It's now Wednesday afternoon, and I have still not heard back. From my side, there do not appear to have been any changes made to my Simplisafe plan/account. Is there some way to tell whether Simplisafe is going to cancel monitoring before the next charge?

Thank you!

Hi @kellygreen ,

The same protocol -  with requiring a Safe Word passcode to confirm or make changes to your account - also prevents us from giving details on your account status on the Community. I believe our Support Supervisor reached out directly by email? That would be the best channel for more info on your case!

Hello again,

The person was actually a "loyalty supervisor" according to their signature. I looked up the job description (there are current openings posted), and it sounded like that is actually a sales position. I still haven't heard back from them, and have cancelled my card at my bank's recommendation. So I suppose, on my end, it should hopefully now be resolved, though certainly not as cleanly as I would have liked.

@kellygreen​ Hi Kelly, I am not sure you will see this but I also have issues talking on the phone and I wanted to recommend a cool service called Rodgervoice. It has helped me so much for things that I just have to make a phone call for. You can find it on google & play app store. It is a text to voice app where you dial the number and whatever is heard appears to you on the screen and you can type a response and then a voice  (female or male that you set in settings) speaks out what you type. It also has a dial pad for calls when you need to press a number and even an option to write text sentences in advance. Also, it can tell the caller to wait while you are typing if necessary. I think it is great and havent found an app to match what it does just yet. You cant hear it speak for you on your end but I called myself with it and the voice is clear even though automated. I am not affiliated with their company for sales or anything like that just thought it could help you out. Hopefully it does. Good luck to you.

~Vona