Monitoring Service
Superior security comes from combining best tech with the best Monitoring Professionals. Find out which of our Monitoring plans is right for you.
1 Message
Monday, March 7th, 2022 7:54 PM
How to change Credit Card info
change credit card
Post
•
Updated
27 days ago
10K
15
This post was created from this comment on different post
Responses
Official Response
davey_d
Community Admin
•
5.7K Messages
3 years ago
Hi @zebraaone,
You can update your Credit Card info from your online account. You can follow the instructions we have for you in the Help Center here.
7
rcooperh
2 Messages
3 years ago
Unless there has been a recent change, the last step can't be completed because the form will not allow a zip code to be entered for the credit card billing address.
6
rkcrum
2 Messages
2 years ago
I cannot delete old credit cards! I updated with a new credit card, but the system keeps saying that the payment has failed. This is very frustrating. Please help.
0
Gga
1 Message
2 years ago
The web service has NO method to enter billing info. That is a new low in stupid that a company does not setup their system to handle billing of all things.
Makes me really doubt the quality of service overall.
Additionally, Simplisafe sent me a last notice bill the day before the due date. There were no other notices that the credit card did not work.
Service has really died at Simplisafe.
0
G_A_F
3 Messages
1 year ago
It's the year 2023 and the thing the company should care about most - collecting payments - is ridiculously difficult for the user to deal with. The app gives error messages trying to change the card, there seems to be no REMOVE function for old cards, and the browser based interface for desktops doesn't have any way of dealing with cards at all. Just incredible that after a year of people complaining about this nothing has been done. You make ADT look good.
0
risteven
1 Message
1 year ago
I absolutely agree with G_A_F above!! It should NOT be this hard to change credit cards for billing.
0
amunoz922
1 Message
1 year ago
How do I do it?
0
0
hunkim78
1 Message
1 year ago
How do you delete an old credit card payment method? I can add but can’t delete a payment method.
2
drjonkleinman
1 Message
11 months ago
Just tried to change my cc information and clicking on the Monitoring tab did not do anything.
1
rcooperh
2 Messages
11 months ago
The web site won't let you change the billing credit card. It will let you think you can until the very last step. I reported this flaw over a year ago. You have to call.
0
maryelizabeth1965
1 Message
7 months ago
wher do i go to change my credit card info
1
0
thepattypratt
1 Message
7 months ago
This is ridiculous. It should not be so difficult to change your billing credit card or to even find it listed anywhere for that matter
0
steveprichard
1 Message
5 months ago
@bzlife50 I, too, am having a terrible time finding a way to add a new credit card. Same card but new number since fraud struck my old card. Where the hell is the page to do that?
2
johndf0052
1 Message
2 months ago
….and still broken. There is still no way I can tell to delete the old payment methods which have either been cancelled or expired. Using a browser to engage anything related to payment method changes is completely impossible. I was able to finally add a new payment method using the app to replace my cancelled card, but there is just another payment method there now with no way to delete any of the growing useless ones remaining there. This issue appears to be well documented and years old. It would be great if Simplisafe would execute an obviously needed fix. Thanks much!
1
dlpsr
1.3K Messages
2 months ago
It seems obvious why.
If you could remove and cancel credit old cards, easily, that might also include "current" payment methods like typical online businesses.
Then they wouldn't need a retention department and calls to cancel any longer now would they?
1