Unless there has been a recent change, the last step can't be completed because the form will not allow a zip code to be entered for the credit card billing address.
We can't speak for other services, but our policy is in place to protect your security. Someone who has access to your account could potentially remove your method of payment without you noticing, effectively canceling your service.
We just need you to call in to verbally confirm your Safe Word passcode on a recorded line. We can then make any change to your account that your wish.
I cannot delete old credit cards! I updated with a new credit card, but the system keeps saying that the payment has failed. This is very frustrating. Please help.
Official Response
davey_d
Community Admin
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4.3K Messages
1 year ago
Hi @zebraaone,
You can update your Credit Card info from your online account. You can follow the instructions we have for you in the Help Center here.
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rcooperh
1 Message
1 year ago
Unless there has been a recent change, the last step can't be completed because the form will not allow a zip code to be entered for the credit card billing address.
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rkcrum
1 Message
8 months ago
I cannot delete old credit cards! I updated with a new credit card, but the system keeps saying that the payment has failed. This is very frustrating. Please help.
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