‎How to change Credit Card info | SimpliSafe Help Center
 
zebraaone's profile

Monday, March 7th, 2022 7:54 PM

How to change Credit Card info

​change credit card​

This post was created from this comment on different post

Official Response

Community Admin

 • 

4.3K Messages

1 year ago

Hi @zebraaone,

 

You can update your Credit Card info from your online account. You can follow the instructions we have for you in the Help Center here.

1 Message

1 year ago

Unless there has been a recent change, the last step can't be completed because the form will not allow a zip code to be entered for the credit card billing address.

Community Admin

 • 

4.3K Messages

@rcooperh​ thanks for reporting. I'll pass this on to our dev team.

In the meantime, our Support team at 800-548-9508 can confirm the changes for you!

Why do we have to call to delete our credit card information? Most other services allow us to delete within the UI

Community Admin

 • 

4.3K Messages

We can't speak for other services, but our policy is in place to protect your security. Someone who has access to your account could potentially remove your method of payment without you noticing, effectively canceling your service.

We just need you to call in to verbally confirm your Safe Word passcode on a recorded line. We can then make any change to your account that your wish.

1 Message

8 months ago

I cannot delete old credit cards!  I updated with a new credit card, but the system keeps saying that the payment has failed.  This is very frustrating.  Please help.

This comment has been converted into a post
New to the Community? Get started by reading our Welcome Post.