Using Your System
Account & Billing
Tuesday, June 15th, 2021 4:42 PM
5 months ago
2 years ago
I absolutely will not make any excuses, Captain11! Though I can say that our operations team is already in gear to address the situation. Might take us a short while to get the call volumes wrangled, but I'm confident we'll get there soon. crosstour, I glanced over at your account to see if there's anything I could do in the meantime. But I'm glad to see that you were able to get hold of a representative earlier today already!
dubess2525, From your account, I see that got hold of our Support team at last. Again, apologies for the trouble it took to get there!
@davey_d Help me cancel my monitoring. I don't use it anymore (I'm disabled at home all the time now).
1 year ago
@sacolton I understand. Please contact our Support team and we can take care of you!
I no longer have SimpliSafe and need to cancel. They keep charging me even though the equipment is not connected.
Please help! I'm deaf and can't use phone and SimpliSafe doesn't have TTY.
@sacolton we saw your other message. So sorry that you're having trouble! We do have TTY available. But we also get the conversation started through our Live Chat team. Please click the "Chat with us" bubble on the bottom right of this page, or any Help Center page. We'll take care of you!
I have had 17 months of fees for a monitoring service I thought I had cancelled (we had about a 7 months of service beginning in December of 2020). I have no idea how this happened since we unplugged our devices 17 months ago and I closed the card on file. I sent an email because there is no way to dispute this or cancel service on the website. I hope someone calls me back to give a refund and close my account.
So sorry to hear about this. Yes, for all customers, if you would like to cancel, we strongly urge you to give us a call at 800-548-9508 to cancel. We just need to verbally confirm your Safe Word passcode on a recorded line, and we can suspend your service immediately. Simply shutting down the equipment does not cancel service.
Looking into your account, it looks like your Community login isn't connected to your service account. So I'm unable to request a call on your behalf. But I suggest giving our Support team a call at the number above, and requesting a Supervisor, so we can take care of you.