How do I update my primary contacts and phone numbers?
When I set up my new SS system 2 days ago online, it would not allow me to enter the "Name" of my 2nd primary contact - only the phone number (which I thought was odd). When I log into the Web to view my account online, there is absolutely no option for me to go in and change my primary contact list. I've been sitting on hold on the phone for someone to answer from SS for 25+ minutes at this point...all I want to do is update my contact information myself - how hard is that??? I subscribe to the $15 service....I should not have to upgarde to the $24.99 plan to be able to change my contact information. I'm beginning to think getting SS was a mistake....