1 Message
Fix for Verizon Spam Blocking Service Earmarking Monitoring Number as Spam and Blocking It
Just a heads up. I found out today that the new free service that Verizon is offering which will block spam calls has earmarked the monitoring service caller id as spam and blocks the call. To make sure that the calls will go through so you can answer is to add the number to your contact list. This is per Verizon. For us the Caller ID we received for the Monitoring service is 855-693-4911. Hope this helps some people.
captain11
Captain
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6K Messages
5 years ago
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coltmaster1
2.8K Messages
5 years ago
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davey_d
Community Admin
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5.7K Messages
5 years ago
We have definitely already heard about this and we're investigating. Thanks very much for reporting!
Johnny M.
SimpliSafe Home Security
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xhaoleman
10 Messages
5 years ago
According to the COPS rep yesterday, they called my number twice but got the message that it was disconnected. That's when I found out about the changed number they're using and it's potential for being on one of OOMA's block lists, so I entered it into my OOMA Contact List. That should have been the end of it. But, just to be sure, I decided to test the system this morning and . . .
After 3 failed (no call) test attempts, I called SS support who put me in touch with COPS. The girl I spoke with this time said they received my three (3) test signals but couldn't call me because, she said, my number "was in the wrong place"?! WRONG PLACE? What does that even mean, and how could that be? I haven't made any changes to my system nor my information since completing the install early last year.
So, that's two totally different excuses offered up by COPS for four (4) failures in a row. I don't know what to believe. All I know for sure is the monitoring was reliable last year when I tested it, and when I set it off by mistake. But that was with the old number!
In light of recent failures I'll offer this advice - reliability isn't assured, so test your system OFTEN!
As for COPS, someone with more authority than me should advise them to find out who owned the (new) phone number BEFORE adopting it. It would probably also be adviseable for them to contact NOMOROBO to see if it's on their black list.
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craigh
1 Message
5 years ago
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whoaru99
1.3K Messages
5 years ago
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