‎Entry Sensor not responding | SimpliSafe Help Center
slothman1global's profile

Monday, February 13th, 2023 4:56 AM

Entry Sensor not responding

​After the last software update, I have one entry sensor that is not responding...I have replace the battery, no help...I also swapped positions with another sensor...still faults the original sensor​

Accepted Solution

Community Admin


4.3K Messages

2 months ago

Hi @slothman1global ,

If you open and close that door or window, does the sensor still light up? If it does, then it's probably not a power or battery issue.

But that leaves communication issues. You don't mention that any other sensors are having trouble, and indeed you've already tried moving the problem sensor to a different location already. Have you already tried removing that sensor from your system, and reinstalling?

If that doesn't work, then yes, the next step is a replacement of that sensor under warranty. Our Support team can help.

2 Messages

@davey_d​ thanks....rem from system and reinstalling fixed it...i ordered another to have one on hand...the system is going on 5v years old...



5.1K Messages

2 months ago

@slothman1global  they can and do go bad. Call SS to troubleshoot.

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