2 Messages
Entry Sensor not responding
After the last software update, I have one entry sensor that is not responding...I have replace the battery, no help...I also swapped positions with another sensor...still faults the original sensor
2 Messages
After the last software update, I have one entry sensor that is not responding...I have replace the battery, no help...I also swapped positions with another sensor...still faults the original sensor
Accepted Solution
davey_d
Community Admin
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4.3K Messages
2 months ago
Hi @slothman1global ,
If you open and close that door or window, does the sensor still light up? If it does, then it's probably not a power or battery issue.
But that leaves communication issues. You don't mention that any other sensors are having trouble, and indeed you've already tried moving the problem sensor to a different location already. Have you already tried removing that sensor from your system, and reinstalling?
If that doesn't work, then yes, the next step is a replacement of that sensor under warranty. Our Support team can help.
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captain11
Captain
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5.1K Messages
2 months ago
@slothman1global they can and do go bad. Call SS to troubleshoot.
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