Entry Sensor not responding

@crownmountain​ I just installed an update, base okay and 1 key pad but then said I had no WIFI, which was wrong as it showed connected. Entered into the keypad, said it connected anyway and said to move onto the next keypad, but again, said, couldn't check for updates at this time.??

A bit buggy, will try again later. As of now, all sensors showing connected.

Update: no updates available, appears all aok.

Thanks for sharing the details. You mentioned that this is happening with new sensors that you've added to the system. How far away are these from the Base Station? If you move the sensors closer to the Base Station (temporarily) does the issue go away? It is possible there may be something generating interference within your home, such as a new Wi-Fi enabled device like a TV, printer, etc. But we certainly want to look into this further with you to make sure that we can get this resolved.

To be clear the new and old sensors in the same location drop off and comeback.  As part of trouble shooting I will move the base station and report back in a couple days.  

While relocating my base station I checked a sensor that repeatedly stopped responding.  It has a new battery.  I had to move it away from the magnet like 3 times and then it began to function. It is like it goes to sleep.

@alexandria_c​  Moving the base station has not helped.    Moving the base station toward the failing sensors did not change the symptoms sensors that are now farther away have stopped responding.  This is a system that worked for nearly 5 years in 2 different homes quite well and is now having a sensor stop responding every day.  This is software or my base station is acting up.  I am moving the base to where it was.

Please advise on next steps.