Don't believe the Refund Promise

Order 26638065. Received back at the warehouse 7/28. I have tracking.  Apparently issue is that I paid for this using Affirm debit card and refund attempts have failed.  Cannot give me a reason why they failed.  Never had issue with other purchase refunds on this card.  Affirm knows nothing about it. Yesterday's customer service rep swore blind he would send me email confirmation that return received and refund underway but of course there's no email.  Not good.

Miraculously the refund has today been processed electronically back to the card.  Thank you!  It shouldn't have been this difficult, and please improve your customer communications.

Simplisafe doesn't process returns at all, I sent back an outdoor camera in may and they still have my 184 dollars.  In general they are a terrible company when it comes to honoring their promise of returns.

I finally talked to someone through chat, they had not processed my refund because when I sent the camera back the battery was installed, no idea why they would not process it, anyhow chat told me they had processed the refund and I would see it in 1-3 days.  I will keep this post updated as the saga continues or concludes.

@writestuffcreative​ I might be old school, but suggest you pick up the phone and call customer service.  They usually answer quickly and get issues addressed in a timely manner.

Please post your outcome here if you get a chance.

@pinakinsjoshi we apologize to hear this, this is certainly not the experience we want you to have. 

Looking at your account, we can see that our Support team got in touch with you, and they confirmed that your refund is getting processed.