Don't believe the Refund Promise
There should be a topic of "SCAM" to chose from on this community site. Bought two new outdoor cameras but returned them unopened. Tracking shows warehouse received weeks ago. Called customer service (always Philippines or somewhere in Asia) every couple of weeks - each time they promised it had been completed but still no refund. Now they are going to try and get their corporate "Order Management Team" to issue me a check. Can't even get them to send me an email acknowledging the return received. I see this is a commonly reported problem with Simplisafe, and assume I am just going to lose my $$$...? I should have just sold them on eBay. Either very incompetent or very dodgy corporate practices. Off to file a complaint with BBB and potentially with AGs office. Anyone have the email for the Order Management Team...?