2 Messages
Changing Base Station serial number
How do you get the slow folks at Simplisafe to change the base station ser# in the system after they send you a replacement? My system hasn't been monitored for a while and they won't return my emails.
2 Messages
captain11
Captain
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6.2K Messages
3 years ago
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davey_d
Community Admin
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5.7K Messages
3 years ago
You might have already been in touch with our Support team over the weekend. But for clarification, that kind of change to your account can only be done over the phone after we verbally confirm your Safe Word passcode.
Though we also provide instructions for how to do the update on your own. Here they are for reference:
Step 1: Remove the Old Base Station
Step 2: Set Up the New Base Station
Hope this all helps! Let us know if there's a particular step that you're getting stuck on and we can go from there.
- Johnny M.
SimpliSafe Home Security
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