@dfoxwe why use multiple threads? You are getting responses there. Did you call SS as previously suggested by coltmaster1? What did the agent say? Did you speak with a supervisor?
I am experiencing the same issue regarding billing and SS not able to process my CC. This has happened to me on 3 separate occasions. Each time I had to call SS to make payment.(This in itself took many hours of hold time and several calls to even reach a live agent) Each time SS said the problem would resolve. It hasn't This month once again I received message that SS wasn't able to process my CC, and I am still not able to get through the hold que to speak with a live agent.
I know you can go to SS website and reenter your CC info and that will work until next month when the annoying message reappears. I don't want to manually enter my CC card info each month. Every time I call SS I get put in a hold que where my call is rarely answered, even when I call at all hours of operation, it doesn't matter. Emails for SS to call me are never received.
Don't know what my next move will be. SS needs to resolve this, its been going on for way too long.
It's been going on with me for so long I think it's time to find another alarm company. They refuse to fix the problem and it's on their end. With all the problems we have to deal with, being hounded with constant cancellation notices for non-payment on a perfectly good credit card is inexcusable.
yes im having the same issue now even updating my card doesn't fix this I called and spoke with multiple reps and they justy process the card but nothing gets fixed its getting old
I have been having the same problem with Simplisafe requesting me to update my credit card information for the last 4 or 5 months. I have been with Simplisafe since 2010 with no issues until now. When I call their so called customer service, the rep processes my card when I am on the line with them and it goes through and I get the monthly promise that the issue will be resolved. Now the rep does not attempt to process the card, promises me that I will get 2 months free monitoring for my inconvenience and then turns around and sends me an e-mail saying that my monitoring will be cut off if I don't make payment. I am going to try to speak with a supervisor and if they don't help, I am going to cancel my account and find another security system.
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captain11
Captain
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5.1K Messages
3 years ago
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tinagreg
50 Messages
3 years ago
I know you can go to SS website and reenter your CC info and that will work until next month when the annoying message reappears. I don't want to manually enter my CC card info each month. Every time I call SS I get put in a hold que where my call is rarely answered, even when I call at all hours of operation, it doesn't matter. Emails for SS to call me are never received.
Don't know what my next move will be. SS needs to resolve this, its been going on for way too long.
Love the SS alarm, hate SS support.
Greg
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joshhumblecreative
1 Message
3 years ago
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tkquimby
1 Message
3 years ago
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jimmybahia
1 Message
8 months ago
I have been having the same problem with Simplisafe requesting me to update my credit card information for the last 4 or 5 months. I have been with Simplisafe since 2010 with no issues until now. When I call their so called customer service, the rep processes my card when I am on the line with them and it goes through and I get the monthly promise that the issue will be resolved. Now the rep does not attempt to process the card, promises me that I will get 2 months free monitoring for my inconvenience and then turns around and sends me an e-mail saying that my monitoring will be cut off if I don't make payment. I am going to try to speak with a supervisor and if they don't help, I am going to cancel my account and find another security system.
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