Base Station Major Issues: SimpliSafe Support Gone Downhill
Where do I begin. Been with SimpliSafe for a few years now. Family members as well. All was basically great. Some minor issues here and there, no big deal. About a month ago, base station lost its mind: WiFi dropping and having trouble reconnecting, phone app not loading and giving various base station error messages, telling me no connection to dispatch, telling me there is a power outage, etc). Called customer service and did that whole bit. Got new hardware. 1 issue gone, the rest remain. Called again, same, thing, we will send you more hardware. Clearly not a hardware issue, likely software or firmware. I am not the only one with this problem. Customer service is pretty bad now. Thinking that my house and family are being protected when in fact its 50/50... Should be a crime. Tried everything, no fix thus far. Any idea guys and gals??? If no solution I will be contacting Better Business Bureau as well as Federal Trade Commission... Security issues should be resolved much faster than SimpliSafe's rate of resolution..