112 Messages
Are there new "benefits to the interactive monitoring plan?
I got a e-mail that said so and it ran afoul of the junkman filter, so i'm wondering if it is legit.
112 Messages
I got a e-mail that said so and it ran afoul of the junkman filter, so i'm wondering if it is legit.
davey_d
Community Admin
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4.3K Messages
1 year ago
Hi krstick,
Yes, for customers under the Interactive Monitoring Plan, we've extended your equipment protection plan to the lifetime of your monitoring account. That means, for as long as you have Interactive Monitoring subscribed, even if it's been (for example) 5 years since you purchased your system, we'll still be able to replace all of your equipment at no cost to you.
On top of that, you'll also get a 10% discount on all equipment purchases, which you can access through the SimpliSafe app or your online account.
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coltmaster1
Advocate
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2.8K Messages
1 year ago
Davey, you might want to have someone update the help center page for this, because it continues to state the following, despite your comments earlier about when the warranty (for any plan or not) begins. Isn't the start date for the warranty, the date one RECEIVES the product? (not the order/invoice/ship date).
"....all products sold have a 1-year limited hardware warranty, which starts from the original order/purchase date...." (from: What is the warranty on my SimpliSafe Equipment? – SimpliSafe )
Also, if one is already logged into the account page (web), and clicks the shop page, another login/verification is required - where is the discount located once logged into the shop page?
Beyond that, awesome new perk, thanks, but for me at least, can't get overly excited until you fix the login mess (from my other post today).
And emoticons. Not facebook crap, just simple stuff, small-file size stuff. There's really only about 10 emotions needed here, I'm currently experiencing 4 at the moment. Please don't ban me.
(edited)
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