Activation Code on Brand new Base Unit was station by existing customer

@trentwash10 Customer of almost 9 years, satisfied and yes, would buy again, as would the 24+ other friends, family, neighbors and coworkers would.  Yes, SS has its faults, gaps etc and they screwed up and should be held accountable. That said, if you will sleep better, get a new base and move on. Or, return it and get a full refund within 60 days.

What makes you think that this mistake would give anyone access to your system?  The things which allow access are your email address which they would not have, your PIN, which you set, and your safe word, which you set.