‎Account Issue a Safety Risk | SimpliSafe Help Center

Tuesday, May 11th, 2021 3:20 AM

Account Issue a Safety Risk

Official Response

Community Admin


4.3K Messages

2 years ago

So sorry to hear about your experience, Kelly MT.

From what I can see on your account, the main email address (where notices for the account in general would be sent - and also the email that you use to log in) was changed immediately.

But yes, some of the orders on your account still had your ex-husband's info on them. And since replacement orders are tied to original orders, any replacement orders you had been requesting were being sent to him.
I can confirm, however, that the agent you worked with yesterday (May 10th) has already taken the steps to correct all the info on your account.
I've also personally gone through your entire account to double-check, and you shouldn't have this issue ever again.


54 Messages

2 years ago

He now knows exactly what parts of my security system are not working.  How many women in this country are in danger because SimpliSafe sends all emails about devices to the person who originally placed the order no matter how many times you ask to have them removed from the account?
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