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janebe667b

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Thursday, October 10th, 2024 1:30 AM

2 monitored address in 1 account

I have 2 monitored address's in one account.  Each one has it's own name.  If I edit, change the credit card at one of the address's does it change the credit card information on the other address?  Or can I have each one with a separate credit card number?  I now get 2 separate entries on my credit card for each one but I want each to have a different credit card number.

Thanks

Jane 

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12 days ago

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Official Solution

simplisafe_admin

Community Admin

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616 Messages

12 days ago

@janebe667b If you edit or add a new payment method to one location, that change will not be made to your other system. For more details on adding a new card, check out the How to Update Your Payment Method article in the Help Center.

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janebe667b

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Thank you.  I called SimpliSafe last night and the gal that I talked with said if I wanted 2 different credit card numbers in my one account of Home and Office I could not do it and that I would have to have a separate email address and separate the 2 places that are being monitored into 2 separate accounts.  She said she could help me separate the home and office out of the one account.  I just thought that that was a little goofy so I didn't do it and thought I would head to the community and see.  I will try it.  Not very happy if she was wrong but happy if I can actually do what you have posted. 

Jane 

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12 days ago

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