‎Wireless Interference Detected | SimpliSafe Help Center
 
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Thursday, February 10th, 2022 3:15 PM

Wireless Interference Detected

​What does "wireless interference detected" mean?  Happening about every 5 seconds​

This post was created from this comment on different post

Official Response

Community Admin

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4.3K Messages

1 year ago

Hello and welcome to our Community!

 

"Wireless Interference Detected" means just that - that there's another wireless signal that could potentially get in the way, or even drown out, the signals on your SimpliSafe system.

In this case, we're talking about the connection between the sensors and your Base Station (the tower). That uses a low frequency, so we want to look for simpler devices, like a remote controlled garage door opener, wireless weather station, or even some ham radio setups.

 

Resolving the issue might require moving your SimpliSafe components - especially the Base Station - away from any sources of interference, or even turning those sources off. But first, we need to identify what that problem source could be.

 

6 Messages

1 year ago

Just experienced the same issue on a system that's been working fine for 2 years. The base station was going nuts with those wireless interference announcements. So, first thing I did was turn that "feature" off. (Volume to zero.)

Then, I switched off every circuit in the vicinity, one breaker at a time. No improvement.

I moved the base station around and, at a distance some 35 feet from its original location (about 5 feet from a keypad), the problem ceased. But, that wasn't good enough. It had been fine for 2 years in the other location. 

So, I gathered up all the cell phones, cordless phones, remote controls, tablets and everything else that was battery powered and put them inside a metal toolbox. (To shield the area from any radio emissions they might be generating. A Faraday cage of sorts!) I also moved the base station to a third location about halfway between the other locations. 

Problem ceased. Hmmm -  What did it? (I violated the cardinal rule of troubleshooting - MAKE ONE CHANGE AT A TIME.)

Put the base station back in the original location. Problem resumed.

HOWEVER, I got an alert that one keypad (an even greater distance away) had low batteries and would reconnect when the batteries were replaced. Hmmm again.

Checked batteries in keypads. All were below 1.18 volts. Replaced batteries. Problem solved.

All items are back in their original locations and no more interference notifications. I even turned up the base station volume! The little gal inside likely won't be nearly as frustrated now!

Lesson: Due to low battery levels in keypads, the base station **COULD** be misinterpreting the resulting poor quality signals as wireless interference.

If you have this issue, you just might want to check keypad batteries first because that is a very direct and easy thing to do. None of this wireless voodoo business. You can SEE batteries, voltmeters, etc. Wireless signals, interference to same, etc IS a different story.

If this truly is what was causing the problem that I was experiencing, I'm guessing I am not the only one. If so, SS should include this potential cause in their documentation, online support tips and forum replies. Maybe they have, in some cases. I didn't take the time to research that. But, the response to the OP's question did not mention that.

(edited)

Community Admin

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4.3K Messages

Hi,

Thanks for letting us know. A strange discovery indeed. I have reported this to our engineering team!

1 Message

An even better and more user-friendly solution would be to announce which sensor or accessory was affected by the communication interference. Easy to differentiate programmatically if it's a base station issue (interference on all sensors) or a sensor issue (interference on one sensor). 

2 Messages

Just experienced the same thing.  System that has functioned fine, just started with multiple alerts.  Changed keypad batteries and it stopped.  Thanks for the suggestion. 

1 Message

@gv8001​ 

You wonderful genius, it worked!

1 Message

@gv8001

This resolved part of the issue! 

1 Message

7 months ago

Mine only starts announcing the "interference" as soon as I replace the batteries in my wireless weather station sensor/transmitter. It's been just fine otherwise, while the sensor/transmitter has lived right outside the front door, maybe 16' line-of-sight from the base station. Do we all somewhat agree that simply replacing the batteries in the keypads would do the trick...maybe...?

Thanks

Community Admin

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4.3K Messages

@rundougrun​ the interference happens when another device that uses similar frequencies is broadcasting at the same time. Think of it like when two people are speaking at the same time - it becomes difficult to tell who's saying what.

So replacing the battery on the Keypad wouldn't really solve that problem. You'd need to disable or move that source of interference so it has less of an effect.

1 Message

In my case the "interference" started at 11:15pmwhen there is no support...

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@nakarsy​ interesting... thats about the time mine just started tonight... some kind of update? been running fine for almost 2 years. replaced the batteries in the keypad, that didnt work. guess i'm calling in the morning. 

Community Admin

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4.3K Messages

Whatever the cause, it would have to be another wireless signal that is communicating in the same frequency range. Our Support team can definitely help with finding the source!

1 Message

My Gen3 SimpliSafe system experienced multiple "Wireless Interference Detected" errors today followed within seconds by "Wireless Interference Resolved" messages.  I've owned this system for 3 years and have had no such errors before today.  My current version of the base station firmware is 2.9.16 which was installed within the last few weeks.

I checked the battery voltage in all keypads and they were fine.  I also restarted the base station by pulling and then reinstalling the rechargeable batteries, but the "Wireless Interference Detected" errors promptly restarted.  Note that I've added nothing new to my household that would possibly cause interference, (i.e. TVs, computers, cameras, etc).

After attempting all troubleshooting efforts that I could think of, I decided to call SimpliSafe technical support.  My call was promptly answered and I explained the issue.  After answering a few simple questions, the technical support rep suggested arming my system, (HOME or AWAY mode), and then after about 30 seconds, simply disarm it, (OFF). That solved my problem!  Apparently, by arming and then disarming the system, the "Wireless Interference Detected" error is cleared.  The representative also mentioned that this is a known "glitch" in the GEN3 system, but he was hopeful that the "glitch" would be resolved in a future firmware update.

1 Message

3 months ago

Same issue here -- System that has been fine for 2 years started having this issue multiple times per day.

Community Admin

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4.3K Messages

@bringuel how much troubleshooting have you already done? As mentioned above, the "Wireless Interference Detected" warning comes when there's another device nearby that is communicating in the same low frequencies, which can potentially disrupt the security system's communication.

 

To start troubleshooting, we would want to identify devices in your home that communicate wirelessly. Since the equipment communicates in a low frequency radio, we're looking for simpler devices, like remote controlled garage door openers and wireless weather stations, or maybe some types of smart switches.

1 Message

3 months ago

Same issue here. Everything fine for years and now this. I've tried the other suggestions and nothing has worked.

1 Message

2 months ago

Hi all,

I had the same issues for days straight.

I reset my system, changed the batteries in my keypad.

I tried everything I could think of.

Then, I decided to check the sensors near my base.

It turns out the my front door sensor (which was near my base station) was not functioning properly.

I changed the battery in my sensor, and re- added the sensor.

This solved my issues!

Check any window/door sensors that are near your base station, this may fix your issue.

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