The alarm system does communicate by local radio by a lower frequency, so yes, it makes sense that your relay system might interfere with it. Is it possible for you to change the frequency it broadcasts at, or at least switch the channel?
Our Support team over the phone at 800-548-9508 can also change the detection threshold for Wireless Interference. But of course that would decrease the system's ability to detect a jamming attack, so we want to leave that as a last resort.
How do you get the slow folks at Simplisafe to change the base station ser# in the system after they send you a replacement? My system hasn't been monitored for a while and they won't return my emails.
Official Response
davey_d
Community Admin
•
4.3K Messages
2 years ago
The alarm system does communicate by local radio by a lower frequency, so yes, it makes sense that your relay system might interfere with it. Is it possible for you to change the frequency it broadcasts at, or at least switch the channel?
Our Support team over the phone at 800-548-9508 can also change the detection threshold for Wireless Interference. But of course that would decrease the system's ability to detect a jamming attack, so we want to leave that as a last resort.
- Johnny M.
SimpliSafe Home Security
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stevenkbone
5 Messages
2 years ago
I'll check the relay cubes, but I doubt they are sophisticated enough to allow changing channels or frequency.
If not I'll call the number you provided on Monday.
Thanks
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des6319
2 Messages
2 years ago
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