
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
5 Messages
Friday, May 14th, 2021 2:29 PM
Wireless interference detected
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2 years ago
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Official Response
davey_d
Community Admin
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4.3K Messages
2 years ago
The alarm system does communicate by local radio by a lower frequency, so yes, it makes sense that your relay system might interfere with it. Is it possible for you to change the frequency it broadcasts at, or at least switch the channel?
Our Support team over the phone at 800-548-9508 can also change the detection threshold for Wireless Interference. But of course that would decrease the system's ability to detect a jamming attack, so we want to leave that as a last resort.
- Johnny M.
SimpliSafe Home Security
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stevenkbone
5 Messages
2 years ago
I'll check the relay cubes, but I doubt they are sophisticated enough to allow changing channels or frequency.
If not I'll call the number you provided on Monday.
Thanks
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des6319
2 Messages
2 years ago
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