‎Will not update | SimpliSafe Help Center
 
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Monday, February 3rd, 2020 12:09 PM

Will not update



Advocate

 • 

2.8K Messages

3 years ago

Try putting fresh batteries in the keypad, then start the download process - if that doesn't work, call SS for assistance or troubleshooting - try calling early when they open (9am, ET), and pressing #1 for sales, that option may get answered by someone sooner.

1.2K Messages

3 years ago

Karldon, as Johnny pointed out in the firmware thread, make sure you are on wifi, it will not update over cellular.
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