‎Will not update | SimpliSafe Help Center

Monday, February 3rd, 2020 12:09 PM

Will not update



2.8K Messages

3 years ago

Try putting fresh batteries in the keypad, then start the download process - if that doesn't work, call SS for assistance or troubleshooting - try calling early when they open (9am, ET), and pressing #1 for sales, that option may get answered by someone sooner.

1.2K Messages

3 years ago

Karldon, as Johnny pointed out in the firmware thread, make sure you are on wifi, it will not update over cellular.
New to the Community? Get started by reading our Welcome Post.