Wifi says it's connected but really isn't
I have contacted simplisafe and they sent me a new base unit due to lack of cell signal. That's working great. I was not able to connect to wifi all of a sudden with the old unit, too. Well, the new unit is on and paired with my keypad. It searched for wifi, found the ssid, entered the password, and the keypad says connected. When I go to check for updates, it tells me that I need to be connected to wifi even after it said it was connected. Also, under diagnostics, it says wifi: none no ip and no RSSI, but does have a mac address.
I have done everything. Took the battery out, unplugged, let set for 3 mins, plugged it in with the battery out. Nothing works.