25 Messages
WiFi key length maximum
The WiFi standard key length maximum is 63 characters. Is there any chance that a future firmware upgrade would increase the SimplySafe WiFi key length maximum beyond the current 31 characters?
25 Messages
The WiFi standard key length maximum is 63 characters. Is there any chance that a future firmware upgrade would increase the SimplySafe WiFi key length maximum beyond the current 31 characters?
Official Response
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi @rongalla ,
The 31 character limit is a hardware restriction. We'll keep you updated if and when our engineering team is able to make a change.
(edited)
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TomB
1 Message
1 year ago
I also just had this issue. Weirdly, the simplisafe cameras are able to handle long passwords. Just not the keypad.
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jcvphoto
2 Messages
1 year ago
I have this same issue.
My upgraded system arrived yesterday (June 06 2023) And the same day it was put back in the box ready to be sent back to them because my wifi password is smarter than simplisafe.
A 'hardware restriction'?? Really? You can do better than that! In todays world of technology this should be nothing more than a very simple firmware update. If it is not then it sounds like simplisafe is not the safe option for me.
Get your system up to todays standards. I give this 2 weeks and then I am sending back over $600 worth of your useless equipment.
If you "engineers" cannot figure out how to simply extend the password characters then simply remove the need for a wifi connection. My simplisafe gen 1 works great on the cell modem alone!
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matsimplisafe
1 Message
1 year ago
Better yet. Put an ethernet port on the base station. It's insane to use wifi if wires are available.
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tmwd
1 Message
24 days ago
Ran into this issue today. This needs to be a higher priority. Incompatibility with even old Wi-Fi standards is a major flaw.
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