‎WiFi key length maximum | SimpliSafe Help Center
rongalla's profile

Thursday, June 16th, 2022 11:02 PM

WiFi key length maximum

​The WiFi standard key length maximum is 63 characters. Is there any chance that a future firmware upgrade would increase the SimplySafe WiFi key length maximum beyond the current 31 characters?​

Official Solution

Community Admin


4.3K Messages

9 months ago

Hi @rongalla ,

The 31 character limit is a hardware restriction. We'll keep you updated if and when our engineering team is able to make a change.


1 Message


You seem to have bypassed in your reply the fact that 63 characters is the world WiFi standard. Even my cheap Taiwan made wifi IP cameras understand 63 character passwords. I have 17 devices on my network and all of them except SimpliSafe understand 63 character passwords. That includes 2 Smart TVs, 4 IP cameras, a smart thermostat, 2 range extenders, a linux laptop, iphone, ipad, Directv Receiver,  Acurite Weather Display, HP printer, and the router itself. That's 16, plus the SimpliSafe. The range extenders are not the same brand as the router, but they work because they adhere to the standard. A hardware restriction? How can this otherwise well made piece of hardware have a restriction that cheap IP cameras don't have? Because you made a design mistake. Fix it.

I am also very annoyed at this mistake. I just finished setting up a new network and connected all my devices with a long password. Simplisafe was the last device and just hit this issue. Very frustrated! 

1 Message

23 days ago

I also just had this issue. Weirdly, the simplisafe cameras are able to handle long passwords. Just not the keypad.

New to the Community? Get started by reading our Welcome Post.