1 Message
WiFi disconnects
Keypad and Base Station within 20 feet of Wireless Access Point.
As of this morning, simplisafe has lost wifi connection 30 times since Dec 3rd.
Just today alone, at least 50 disconnects.
No problem with any other wifi device in our home.
Currently simplisafe on 2.4ghz. Same issue on 5ghz. Minimal devices on each band. 3 devices on 2.4ghz and 2 devices on 5ghz.
SSID for both bands is 3 characters and password for both is 14 characters.
The other day, in frustration, I deleted the wifi network from the keypad and attempted to reconnect. Holding the keypad within a few feet of the access point it wouldn't find any of my 3 networks(SSID's) no matter how many attempts.
Had to remove the batteries from both keypad and base station a couple of time for it to finally find it.
Another issue is with wifi accepting password. Keep getting INCORRECT PASSWORD. Takes a couple of tries and then finally accepts it.
Has anyone been lucky enough to have resolved this issue?
Called SS customer support who were very nice but couldn't help.
Email SS customer support a couple of times about this issue and still haven't received a response.
Have had just about enough with SS.
As of this morning, simplisafe has lost wifi connection 30 times since Dec 3rd.
Just today alone, at least 50 disconnects.
No problem with any other wifi device in our home.
Currently simplisafe on 2.4ghz. Same issue on 5ghz. Minimal devices on each band. 3 devices on 2.4ghz and 2 devices on 5ghz.
SSID for both bands is 3 characters and password for both is 14 characters.
The other day, in frustration, I deleted the wifi network from the keypad and attempted to reconnect. Holding the keypad within a few feet of the access point it wouldn't find any of my 3 networks(SSID's) no matter how many attempts.
Had to remove the batteries from both keypad and base station a couple of time for it to finally find it.
Another issue is with wifi accepting password. Keep getting INCORRECT PASSWORD. Takes a couple of tries and then finally accepts it.
Has anyone been lucky enough to have resolved this issue?
Called SS customer support who were very nice but couldn't help.
Email SS customer support a couple of times about this issue and still haven't received a response.
Have had just about enough with SS.
captain11
Captain
•
6K Messages
5 years ago
I have a 2600 sq ft 2 story colonial with a full basement and attached 2 car garage and even SS2 worked fine, SS3 ditto.
Also checked with 5 other owners (I can assess 30) and all of their SS2 or 3 systems are fine, so its not a system wide issue.
Please post your outcome here.
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levi333
6 Messages
4 years ago
Looks like the connection holds for anywhere from a few minutes to 15+.
I've changed to satellite internet a few months ago after moving (Only thing available). Have not seen this problem the last few months since I've had it though.
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levi333
6 Messages
4 years ago
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coltmaster1
2.8K Messages
4 years ago
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jeffbarager
1 Message
4 years ago
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lance843
983 Messages
4 years ago
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sh2402
263 Messages
4 years ago
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coltmaster1
2.8K Messages
4 years ago
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blk2002ws6
1 Message
4 years ago
No fix yet?
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lewsterr
43 Messages
4 years ago
I contacted SS, and they sent me a new circuit board for the base station. That didn't help. Now that I see others experiencing the same issue, there's no question that this is something that SS needs to look into.
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kennw10_1
5 Messages
4 years ago
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HI50
3 Messages
2 years ago
I have a very similar problem with my base station. I located it right on top of my router but shows minimal signal. SS replaced my base station but problem still exists. It can't be the router because everything else on that band is working. I'm ready to give up too. Which will mean I lost my initial investment.
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HI50
3 Messages
2 years ago
Same problem here but I moved the base right on the top of the router. It still shows weak signal. Simplisafe sent me a new base station but the problem still persists. I know my router is good because everything else shows strong signal on the 2.4ghz band. I'm about ready to give up too. That means I loose my initial investment cost.
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Jd321
1 Message
2 years ago
My system keeps losing WiFi connection every morning at about 4:40 and is restored about 10 minutes later. It happens every night at the same time and has been happening for the last couple of months. Sounds like others are having similar repetitive issues.Any resolutions?
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