
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
WiFi disconnects
Question
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Updated
8 months ago
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captain11
Captain
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5.1K Messages
3 years ago
I have a 2600 sq ft 2 story colonial with a full basement and attached 2 car garage and even SS2 worked fine, SS3 ditto.
Also checked with 5 other owners (I can assess 30) and all of their SS2 or 3 systems are fine, so its not a system wide issue.
Please post your outcome here.
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levi333
6 Messages
3 years ago
Looks like the connection holds for anywhere from a few minutes to 15+.
I've changed to satellite internet a few months ago after moving (Only thing available). Have not seen this problem the last few months since I've had it though.
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levi333
6 Messages
3 years ago
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coltmaster1
Advocate
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2.8K Messages
3 years ago
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jeffbarager
1 Message
3 years ago
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lance843
Advocate
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744 Messages
3 years ago
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sh2402
261 Messages
3 years ago
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coltmaster1
Advocate
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2.8K Messages
3 years ago
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blk2002ws6
1 Message
3 years ago
No fix yet?
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lewsterr
43 Messages
3 years ago
I contacted SS, and they sent me a new circuit board for the base station. That didn't help. Now that I see others experiencing the same issue, there's no question that this is something that SS needs to look into.
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kennw10_1
4 Messages
3 years ago
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HI50
3 Messages
10 months ago
I have a very similar problem with my base station. I located it right on top of my router but shows minimal signal. SS replaced my base station but problem still exists. It can't be the router because everything else on that band is working. I'm ready to give up too. Which will mean I lost my initial investment.
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HI50
3 Messages
10 months ago
Same problem here but I moved the base right on the top of the router. It still shows weak signal. Simplisafe sent me a new base station but the problem still persists. I know my router is good because everything else shows strong signal on the 2.4ghz band. I'm about ready to give up too. That means I loose my initial investment cost.
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Jd321
1 Message
10 months ago
My system keeps losing WiFi connection every morning at about 4:40 and is restored about 10 minutes later. It happens every night at the same time and has been happening for the last couple of months. Sounds like others are having similar repetitive issues.Any resolutions?
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