‎Wifi disconnecting and not auto reconnecting | SimpliSafe Help Center
dandydons's profile

Sunday, November 7th, 2021 8:02 AM

Wifi disconnecting and not auto reconnecting

12 Messages

1 year ago

The cameras work completely independenty of the base station.  They do not connect to the base station to operate.  At least, that is the case for the indoor cameras.

Community Admin


4.3K Messages

1 year ago

That's right, the cameras all primarily use WiFi and connect to the service directly through your router. The Outdoor Camera does connect to the Base Station to respond to alarm signals. But in terms of streaming and recording, it also uses only WiFi.

So if the Base Station is cut off from the WiFi, that should not be affecting the cameras. It also helps to know that the WiFi disconnected and restored messages on your Timeline are for the Base Station only. So it's just the Base Station's connection that needs troubleshooting at this point. Is the Base Station far from your WiFi router? And are there any walls or heavy appliances in between?

- Davey D.
Community Development Manager
SimpliSafe Home Security

368 Messages

1 year ago

Thanks - the base station is in same position been for years and router also hasn't moved. Its 2 metres away from it directly across room so nothing after a year + should be affecting it.
Like many it a couple of times a week says wifi disconnect but on same exact minute says WiFi connected right after it... this time it didn't reconnect which baffled me.
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