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Whole system seems to be wiped away from app and settings.
I have a full Simplisafe set-up in our home and added a few devices recently. Everything been running fine.
Every night I check before bed I check to see if any entry sensors are in “open” state. Last night I checked my Simplisafe app like normal, only to see all my devices have disappeared. Not even my base station is showing up.
What is going on? I tried plugging my base station in and out, as well as a hard reset by removing the batteries. Neither the base station nor any other devices are showing up in my device settings. And when I try to re-add the base station to my devices, as if if I'm starting over, it says it's already registered to a home (mine obviously).
when I check the alert history, it is still there but all the sensors I named are back to regular serial numbers. It took me a long time to rename every sensor.
How can this be fixed?
davey_d
Community Admin
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5.6K Messages
2 years ago
Hi @msmith6986,
Looking into your account, I see that you were already in touch with our Support team and we've got engineer resources on the case!
But if anyone else encounters an issue like this, I would suggest giving our Support team a call as well. At the very least we should get your Base Station replaced.
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tek
76 Messages
1 year ago
Same just happened to me.I am going to be in Boston TV about it. Security system spontaneously deleteing itself is prime time TV.
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lsalmon13
1 Message
8 months ago
I'm experiencing the same exact issue. Just like I had no system before.
I've restarted the base station, did a hard reset. Logged out of the app, then back in. It asked me to scan my base station qr code, so I did. It acted like it was a new system install. Now all my cameras are deleted. So I'll have to go in and re add them, and all the damn sensors.
What's the deal simpli safe?
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Sseq
1 Message
2 months ago
Same thing happened to me. Got a camera notification and was able to view. Then I went to the home screen in my app and everything is gone. App wants me to set up a new system
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