Whole system seems to be wiped away from app and settings.
I have a full Simplisafe set-up in our home and added a few devices recently. Everything been running fine.
Every night I check before bed I check to see if any entry sensors are in “open” state. Last night I checked my Simplisafe app like normal, only to see all my devices have disappeared. Not even my base station is showing up.
What is going on? I tried plugging my base station in and out, as well as a hard reset by removing the batteries. Neither the base station nor any other devices are showing up in my device settings. And when I try to re-add the base station to my devices, as if if I'm starting over, it says it's already registered to a home (mine obviously).
when I check the alert history, it is still there but all the sensors I named are back to regular serial numbers. It took me a long time to rename every sensor.
How can this be fixed?