‎When/how do the SimpliSafe servers check on the status of the base station? | SimpliSafe Support Home
 
worthing's profile
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Saturday, November 5th, 2022 7:13 AM

When/how do the SimpliSafe servers check on the status of the base station?

Can someone please give us at least some high level details of when/how SimpliSafe checks on the status of the base station? Someone recently posted on the SimpliSafe subreddit that their base station "locked up" and they received no notifications. I'm not entirely concerned with what actually happened so I'm not looking to speculate or troubleshoot. I'm just curious about how often SimpliSafe checks in to see if the base station is there and working properly. I assume it has to do something like this when the system is armed in case a bad actor takes the base station off line. Is this accurate? Does it check at any other times?

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1 year ago

Hi @worthing,

 

It's kind of the other way around. The Base Station checks in with the service once a day - that's what the "Automated Test" is on your Timeline. All it is, is a ping that tells the service that it's still online.

If the service does not hear from the Base Station when expected, and if there's no other recent arms/disarms or other activity, that's when you get the "No Link to Dispatch" email.

 

That's why it's vital to keep the Base Station connected (either through WiFi or cell). Otherwise, it would be a long time before the service will know if anything is wrong.

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1 year ago

that's when you get the "No Link to Dispatch" email.

So how long does that take to fire off? Hours? A day? Days? What's the realistic time frame that someone might think they're protected when in fact something has gone wrong with their base station (locked up, powered off, etc.) w/o their knowledge?

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1 year ago

Still waiting patiently for a response to my question above.

Seriously, what is going on over there? There's nowhere near enough traffic on these forums that one person (much less a team) couldn't stay on top of these questions with an two to three hours a week of effort, tops. We're quickly moving (if not already moved) from feeling frustrated to feeling insulted.

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1 year ago

@worthing we read all posts coming in. I might have just missed this one.

The Automated Test comes in once every 24 hours.

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