Advocate
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713 Messages
Well, this is a new one
I checked my Timeline, and it shows "System Disarmed Master PIN via Keypad 12:36 PM" today. I indeed did not disarm the system until 1:45 PM via Key Fob (to retrieve a package). Oddly, it also does not show the system Armed between the two events.
The problem has never happened in nearly seven years of owning both SS2 and SS3. I am wondering if anyone else has experienced the same issue, and if so, what could be the cause? Is phoning SimpliSafe an option presently, most companies are inundated with calls.
I hope all of you are healthy and safe.
The problem has never happened in nearly seven years of owning both SS2 and SS3. I am wondering if anyone else has experienced the same issue, and if so, what could be the cause? Is phoning SimpliSafe an option presently, most companies are inundated with calls.
I hope all of you are healthy and safe.
coltmaster1
Advocate
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2.8K Messages
3 years ago
You should call SS and ask for a supervisor to investigate. You had another issue not so long ago that was strange and maybe worrisome, you want to rule this out as maybe (and hopefully), just a fluke.
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ceglia
11 Messages
1 year ago
did you ever figure out why that happened? it happened to me twice today (along with 2 false fire alarms). thanks.
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