29 Messages
Upgrade Program for Loyal Customer
Simplisafe,
First of all, your customer service is terrible. I waited for over 30 minutes before getting a customer service on the phone.
Second, I would like to upgrade my old system to the latest system. But unfortunately Simplisafe does not have an loyal customer upgrade program as of yet.
I hope that Simplisafe will offer an upgrade program soon for existing customers.
My old system still works but it would be nice to upgrade and get better features like lighted keypad, etc.
Hope to hear from Simplisafe soon regarding to loyal customer upgrade program.
cheers!
First of all, your customer service is terrible. I waited for over 30 minutes before getting a customer service on the phone.
Second, I would like to upgrade my old system to the latest system. But unfortunately Simplisafe does not have an loyal customer upgrade program as of yet.
I hope that Simplisafe will offer an upgrade program soon for existing customers.
My old system still works but it would be nice to upgrade and get better features like lighted keypad, etc.
Hope to hear from Simplisafe soon regarding to loyal customer upgrade program.
cheers!
undeleted
1.2K Messages
5 years ago
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ws729
433 Messages
5 years ago
All of this talk about upgrades in the electronics industry is making itself somewhat relevant to me right now. My daughter upgraded from iPhone 6 to iPhone 7 as a part of a pretty good T-Mobile promotion in March of last year. Upgrade was essentially free (~$40 tax after trade-in reimbursement), but it was structured as having to port in a new line of service. It turned out we wanted an additional line anyway, and I simply ported in a Google Voice number that I then made my own.
New iPhone 7 3/2017.
iPhone 7 bricked on OS update 10/2017. Apple replaced with a new phone.
That iPhone 7 now developed some sort of vibrator defect (excessive vibration and noise) that is used often with haptic touch. Going to Apple store tonight, but it is listed as no longer under warranty. The manufacturer warranty is the later of 1-year or 90 days after repair. I would ideally / logically expect warranty to be renewed to 1-year from replacement, but that is simply what I want and not what terms state.
So in this case, I cannot even get the 15-month phone repaired under warranty unless they make an exception to their rule. Forget about an upgrade at this time. Nothing from Apple. Only possibility is something from a carrier that wants to get me to switch.
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farmer
1 Message
5 years ago
Even Sprint (worst phone company on the planet according to Consumer Reports)... provides upgrade incentives as a way to keep me with the company, and to keep sending them a monthly check.
Given you seem to have absolutely NOTHING to say in response to many posts here... it seems you don't see any benefit to that.
I guess it's time to go look at NEST.
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brenthutchings
1 Message
5 years ago
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wackylackey
1 Message
5 years ago
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ak00
8 Messages
5 years ago
After everything done (including that Amex $100 credit) - I'm paying an additional $450 to replace an $800 system that has been working just fine for a bit more than 4 years. So for me, I am a very satisfied customer - but as with everything in life, YMMV.
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ak00
8 Messages
5 years ago
So either I keep the system as is or replace it with SS v3 or deploy a whole new system from another vendor: I looked at Ring and some of the other vendors - and the discount certainly made it a no brainer to upgrade and stay with SS. I completely understand that SS will take my system, run it through their workbench (I hope), and sell it as a refurb - so for them it's not that much of a financial hit. For me, I get an upgrade at a nominal cost and far less than had I switched to a new system another vendor.
Running the numbers from out of pocket costs:
$800 for initial system, 52 months = $16/month
Factor the replacement system
$1250 for equipment, 52 months = $25/month
Having it as long as I have - certainly helps.
You still have 60 days to decide if the new system is worth it - so if you don't return your old system, my guess is that you'll see a chargeback on your credit card for that discounted amount. The deal isn't for everyone, but it works for me. Also, the new systems haven't made it to the refurb stock yet - so that's something else to consider.
Hope that helps.
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lucia_baldin
1 Message
4 years ago
If this is true I would defiantly purchase a new system. I'm on a fixed income and
This would enable me to upgrade without gouging me. Anyone hear about this refund?
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sevensiamesecats
Advocate
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2.2K Messages
4 years ago
If you buy a system and do not return it within 60 days, then you will not get any kind of refund.
If you have a SS2 system and monitoring, you may be able to get a 40% discount on a SS3 system if you send back your SS2 base, keypad and master USB.
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