29 Messages
Upgrade Program for Loyal Customer
Simplisafe,
First of all, your customer service is terrible. I waited for over 30 minutes before getting a customer service on the phone.
Second, I would like to upgrade my old system to the latest system. But unfortunately Simplisafe does not have an loyal customer upgrade program as of yet.
I hope that Simplisafe will offer an upgrade program soon for existing customers.
My old system still works but it would be nice to upgrade and get better features like lighted keypad, etc.
Hope to hear from Simplisafe soon regarding to loyal customer upgrade program.
cheers!
First of all, your customer service is terrible. I waited for over 30 minutes before getting a customer service on the phone.
Second, I would like to upgrade my old system to the latest system. But unfortunately Simplisafe does not have an loyal customer upgrade program as of yet.
I hope that Simplisafe will offer an upgrade program soon for existing customers.
My old system still works but it would be nice to upgrade and get better features like lighted keypad, etc.
Hope to hear from Simplisafe soon regarding to loyal customer upgrade program.
cheers!
sevensiamesecats
2.2K Messages
7 years ago
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leonbobbitt
1 Message
7 years ago
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john_930
5 Messages
7 years ago
I am not keen on the idea of swapping out my 30+ sensors anyway just for compatibility reasons.
It is a shame they could not design the new base unit and keypad to work with the old sensors (and just offer the new sensors to new customers or as an upgrade option). I don't think that would have affected new sales and would have resulted in LOTS of base station/keypad upgrades IMO.
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sevensiamesecats
2.2K Messages
7 years ago
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holmlesl
14 Messages
7 years ago
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sevensiamesecats
2.2K Messages
7 years ago
1) keep the old system and continue with it indefinitely
2) order the new system and sell/donate/throw away the old system
3) Keep the old system and hope SS will come to their senses and offer a significant discount on the new system someday (as they said they would do)
4) Cancel your account, sell/donate/throw away the old system and get a new system from some other company, or do without an alarm system
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michaelkroe
5 Messages
7 years ago
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michaelkroe
5 Messages
7 years ago
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andyrh2
2 Messages
7 years ago
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jese212
2 Messages
7 years ago
I understand technology advances and I'm not expecting anything for free. But this is no way to treat your first and most loyal customers. Not only is it poor treatment of existing customers, but what existing customer would now feel good recommending Simplisafe to friends or family? Coupled with consistently fair-to-poor customer service and long phone-holds for support also shows me how Simplisafe regards me as an existing customer. Poor treatment of existing customers is EXACTLY why I left my former alarm company.
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rustongriffin
1 Message
7 years ago
Hi,
Thank you for reaching out to us and letting us know.
I understand that you're interested in trading in your original SimpliSafe system for our brand new system.
The new SimpliSafe system is a complete redesign of our original system and features all new components. As a result none of the new components are compatible with the old system and vice versa. Due to the fact that upgrading from the original system would involve replacing every single component we unfortunately are not offering any sort of upgrade or trade-in program at this time. We do apologize for the inconvenience.
Let us know if you have any other questions.
We are open from 9am-12am EST Seven days a week.
Best,
Leticia
customer-support@simplisafe.com
1-888-95-SIMPLI (1-888-957-4675)
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estollcr
1 Message
7 years ago
So, SimpliSafe, unlike when you released your first and second line you have a lot of competition. If existing customers have to buy a whole new system to have some of the latest tech, you're going to wind up losing them to competitors whose systems integrate with smart home technology.
While you get around to offering us this upgrade option, maybe you want to fix your account interface so that it doesn't offer people to upgrade to the system they already have!
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anders1514
1 Message
7 years ago
I've been pretty happy with SS for the cost but have two sensors that are almost out of range and they 'blink'. I'd love to upgrade to the longer range but probably won't do it without an incentive.
also there's a ton of people on this thread who just need to calm down. sheesh.
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cinnamonsticks
1 Message
7 years ago
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ronsec
182 Messages
7 years ago
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