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Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
1 Message
Tuesday, April 16th, 2024 8:37 PM
Unable to Update Base Station's Firmware
Can’t update base station
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Updated
2 months ago
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This post was created from this comment on different post
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emily_s
Community Admin
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3.3K Messages
5 months ago
Hi @j1335flourish,
I converted your comment into a post so we can continue to troubleshoot your system here.
Is your Base Station connected to Wi-Fi? The Base Station does need to be connected to Wi-Fi in order to download a firmware update—the process will not work if it is connected to its cellular backup. For more details on how to connect the Base Station to Wi-Fi, check out this article in our Help Center.
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LawrenceCooper
1 Message
2 months ago
I’m having the same problem.
when I select update for. My keypad, the message states it could take up to 25min to download the update. If I co e back a few hours later, there is no update to install and and the system prompts me to download the update.
when I check on the app, it states there is an update available and it will take 1-2nin to install. The install always fails.
now my base station makes a musical sound every 10-15sec.
this is an awesome system. It’s so awesome I want to give it back to you to enjoy as much as I have.
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