Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
1 Message
Tuesday, April 16th, 2024 8:37 PM
Unable to Update Base Station's Firmware
Can’t update base station
Post
•
Updated
7 months ago
248
2
This post was created from this comment on different post
Responses
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.
Related Conversations
No conversations found!
emily_s
Community Admin
•
3.4K Messages
9 months ago
Hi @j1335flourish,
I converted your comment into a post so we can continue to troubleshoot your system here.
Is your Base Station connected to Wi-Fi? The Base Station does need to be connected to Wi-Fi in order to download a firmware update—the process will not work if it is connected to its cellular backup. For more details on how to connect the Base Station to Wi-Fi, check out this article in our Help Center.
0
0
LawrenceCooper
1 Message
7 months ago
I’m having the same problem.
when I select update for. My keypad, the message states it could take up to 25min to download the update. If I co e back a few hours later, there is no update to install and and the system prompts me to download the update.
when I check on the app, it states there is an update available and it will take 1-2nin to install. The install always fails.
now my base station makes a musical sound every 10-15sec.
this is an awesome system. It’s so awesome I want to give it back to you to enjoy as much as I have.
1
0