‎Unable to Update Base Station's Firmware | SimpliSafe Support Home
j1335flourish's profile

Tuesday, April 16th, 2024 8:37 PM

Unable to Update Base Station's Firmware

Can’t update base station

This post was created from this comment on different post

Community Admin


3K Messages

2 months ago

Hi @j1335flourish, 

I converted your comment into a post so we can continue to troubleshoot your system here.

Is your Base Station connected to Wi-Fi? The Base Station does need to be connected to Wi-Fi in order to download a firmware update—the process will not work if it is connected to its cellular backup. For more details on how to connect the Base Station to Wi-Fi, check out this article in our Help Center.

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