Unable to install outdoor camera.
Trying to install outdoor camera...App says to update your software to latest version. Keypad says software is up to date, go back to app and it recycles back to update your software to latest version. There is nothing to update on the keypad...ie. gear symbol indicating an update is available.
Can somebody please help.
1 year ago
Yes, the Outdoor Camera support was added to Base Station Firmware Version 2.3. So your Base Station would need to be updated to at least that version before the camera can be added to your system.
The first step is to make sure that your Base Station is connected to your WiFi, through the Keypad Menu, under System Settings > WiFi. Then you can head back to System Settings > Check for Updates.
If the above is taken care of and you're still having trouble, your WiFi router's security might be blocking the download. You can try connecting your Base Station to a different WiFi (you can just bring your Base Station and Keypad to a different place), or even a WiFi hotspot on your phone if you have access to that.
And finally, yes, we can also just send you a replacement Base Station with the more recent version of the firmware already installed. Our Support team at 800-548-9508 can help!
1 year ago
@bgaither58 I once had a simplicam that would not read the qr code no matter what I tried. I called support and advised that the serial number identified that camera as part of a batch that was recalled due to a bad memory chip and they sent out 2 day FedEx a replacement.
Recommend you call support asap. Please post your outcome here. Thanks!
11 months ago
I'm having the same issue. How did you resolve it?