‎Unable to check for updates. Please try again later. | SimpliSafe Support Home
shiherlis's profile

Friday, August 6th, 2021 12:07 PM

Unable to check for updates. Please try again later.

"Unable to check for updates. Please try again later."

With the issue I am encountering (and as noted by Johnny M. - thank you, Johnny) in which Wi-Fi no longer reconnects after disconnection, I wonder if the error message is a new symptom? I have attempted to check for the latest update three times but receive my topic's title message. I do not recall ever encountering this message prior. After I manually checked, I believe it would inform me that no new update was available. "Unable to check for updates" is worrisome.

After entering my wireless network's password, I confirm that my Wi-Fi reconnects and is the primary connection. And I have had no issue with my cellular connection. I am at a loss for what is occurring - unless that is the message everyone receives when no new update is available.

Can someone check by attempting a manual software update and report back on your findings? I would greatly appreciate it. Again, I value any help you can provide.

136 Messages

3 years ago

I get "Your system is up to date".

730 Messages

Thank you for confirming, KRStrick. I thought it was a new and odd message I had never encountered before. I am uncertain as to what is going on. I have made no changes or updates to my router or modem firmware.

I will set aside some time to troubleshoot. It is odd, though; the error only began after the Wi-Fi issue of not reconnecting after router disconnection. As Johnny M. referenced, the Simplisafe update should fix this in the most recent SimpliSafe firmware. But if I cannot connect, I cannot receive it once available.

The first step is to reboot the Base Station to see if that might resolve the problem. Aside from that, I do not know what else could have created this sudden glitch.

730 Messages

3 years ago

The latest update resolved the issue ( System Firmware 2.3). However, I will check to see if the router disconnection problem is still present tomorrow.
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.