31 Messages
Two issues since 2.3 update
Hi all. I have experienced a few issues since the update. I have had the system for almost a year but never had any of this before the recent update. I was wondering if anyone else had it also.
Occasionally, when I try to wake one of my keypads by touching it or getting near it, the normal buttons that light up get lit but the display goes black. The only thing that seems to get it back to normal is me hitting "off" and entering my code. When I do this, it is normal again. Like I said, this started happening after the most recent update. This has happened about 3 times so far.
The other issue is that yet a different keypad just started saying it was out of range. Keep in mind this keypad is about 20 feet from the base and does not move. I have fresh batteries within a few months in my keypads. Even though I brought the keypad directly next the base station, it still claimed out of range and wouldn't sync with the system. I had to remove the batteries from the base station and restart it to re-add the keypad. This has only happened once so far and never once up until now.
I feel like the recent update has caused these issues but I can't be certain obviously. Anyone else have similar problems since the update?
Occasionally, when I try to wake one of my keypads by touching it or getting near it, the normal buttons that light up get lit but the display goes black. The only thing that seems to get it back to normal is me hitting "off" and entering my code. When I do this, it is normal again. Like I said, this started happening after the most recent update. This has happened about 3 times so far.
The other issue is that yet a different keypad just started saying it was out of range. Keep in mind this keypad is about 20 feet from the base and does not move. I have fresh batteries within a few months in my keypads. Even though I brought the keypad directly next the base station, it still claimed out of range and wouldn't sync with the system. I had to remove the batteries from the base station and restart it to re-add the keypad. This has only happened once so far and never once up until now.
I feel like the recent update has caused these issues but I can't be certain obviously. Anyone else have similar problems since the update?
davey_d
Community Admin
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5.7K Messages
4 years ago
We definitely want to hear more from everyone else in case these are unknown bugs. I'm already going to report them to our dev team.
To clarify about #2 - did you mean you just let the Keypad connect on its own, or did you have to go through the other Keypad to go through Setup & Naming mode to re-add?
- Johnny M.
SimpliSafe Home Security
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carlton76
31 Messages
4 years ago
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davey_d
Community Admin
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5.7K Messages
4 years ago
It wouldn't hurt to try rebooting the first Keypad as well, just in case.
- Johnny M.
SimpliSafe Home Security
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captain11
Captain
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6.4K Messages
4 years ago
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