7 Messages
System Still Limited by 2.4 GHz vs 5 GHz WiFi Bands?
Hey All,
Just wanted to see if I missed something and SimpliSafe has updated the firmware of the existing system to allow for the SimpliCam or doorbell camera to connect 2.4 GHz connection or not. I'm currently in a scenario where I don't particularly want to make an investment into a 3rd party router (i.e. NetGear, eero, etc.). My current internet service (Charter Spectrum) uses a router that, as I understand things, does not allow for the separation of each band. If anyone is aware of a way to do this I would love to know.
Just wanted to see if I missed something and SimpliSafe has updated the firmware of the existing system to allow for the SimpliCam or doorbell camera to connect 2.4 GHz connection or not. I'm currently in a scenario where I don't particularly want to make an investment into a 3rd party router (i.e. NetGear, eero, etc.). My current internet service (Charter Spectrum) uses a router that, as I understand things, does not allow for the separation of each band. If anyone is aware of a way to do this I would love to know.
ronsec
182 Messages
3 years ago
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captain11
Captain
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6K Messages
3 years ago
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davey_d
Community Admin
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5.7K Messages
3 years ago
To be clear, our components all connect through 2.4GHz only.
A lot of WiFi routers these days just broadcast both the 2.4GHz and 5GHz frequencies under the same name (SSID). This combo feature might have different names depending on your router. For example, I have TP-Link in my own home, and they call it "Smart Connect".
All devices, SimpliSafe components included, should just be trying to connect to whichever frequency is best - though having each frequency on a separate SSID might help with the initial setup.
I do want to ask - have your cameras ever connected before? There hasn't been a change in WiFi connectivity for the cameras, so they should still be able to connect.
- Johnny M.
SimpliSafe Home Security
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jperrine00
7 Messages
3 years ago
@Johnny M.
Yes, the camera (doorbell and indoor) both have connected and worked flawlessly in the past. The different was the Spectrum I used in TX used entirely different WiFi/router hardware. At my previous location it broadcast different frequencies (e.g. Spectrum-5G and Spectrum-2.4) so it was easy to manually search and identify the correct band. My current Spectrum hardware does NOT do this. The bands are, from what I've been told by Spectrum techs, "bundled' together which has meant that I've been unable to manually choose the correct band. I have not tried the "wait and see' method on the indoor cam but can confirm that waiting does not yield different results on the doorbell cam. Don't want to have to purchase a separate router if I can avoid it but I also have no desire to change security companies as we've been VERY satisfied with SimpliSafe to date.
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krstrick
136 Messages
3 years ago
My current router uses one SSID and has had no issues after the update. Before particularly for cameras it was sometimes necessary to disable the 5ghz radio (does your router allow this)
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worthing
716 Messages
3 years ago
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jperrine00
7 Messages
3 years ago
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captain11
Captain
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6K Messages
3 years ago
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jperrine00
7 Messages
3 years ago
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davey_d
Community Admin
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5.7K Messages
3 years ago
So you're not seeing any events on your Timeline either? If you are seeing events, then we know that the camera Motion Sensor at least is working. So we'd want to troubleshoot the app somehow not sending those notifications specifically.
Another thing to try: walk out of the room first, wait a minute or so, then walk back in. The Motion Sensor on the SimpliCam uses passive infrared, so it works very similarly to the alarm system's Motion Sensor - in that it needs a little time to "scan" the room for the ambient temperature, before it can detect intruders.
EDIT: Reading through again, I see that it's actually your Video Doorbell not detecting motion. That unit has two ways of detecting motion. In daytime mode, it uses algorithms to intelligently detect human shapes in the image. In Night Mode, it falls back to that same passive infrared. You'll want to troubleshoot each one separately.
For the daytime detection - do you know if you have the right motion zones selected? And what's the lighting situation directly in front of it - is there glare? Or is it a very dark scene?
- Johnny M.
SimpliSafe Home Security
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jperrine00
7 Messages
3 years ago
Not sure what was going on but I seemed to have resolved the issue with a hard reset of the doorbell cam itself. Once I get it booted back up and connected to WiFi I do not seem to be having any issues with motion sensing or live camera viewing
Thanks everyone for all the help and suggestions!
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davey_d
Community Admin
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5.7K Messages
3 years ago
My theory is that it was a corrupted setting, and resetting cleared it out of the unit's memory.
- Johnny M.
SimpliSafe Home Security
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