
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
7 Messages
Sunday, August 1st, 2021 7:39 PM
System Still Limited by 2.4 GHz vs 5 GHz WiFi Bands?
Question
•
Updated
2 years ago
1.4K
12
0
0
Responses

New to the Community? Get started by reading our Welcome Post.
Related Conversations
Was this post helpful?
1 out of 1 users found this helpful.
How can we improve?
ronsec
182 Messages
2 years ago
1
0
captain11
Captain
•
5.1K Messages
2 years ago
0
0
davey_d
Community Admin
•
4.3K Messages
2 years ago
To be clear, our components all connect through 2.4GHz only.
A lot of WiFi routers these days just broadcast both the 2.4GHz and 5GHz frequencies under the same name (SSID). This combo feature might have different names depending on your router. For example, I have TP-Link in my own home, and they call it "Smart Connect".
All devices, SimpliSafe components included, should just be trying to connect to whichever frequency is best - though having each frequency on a separate SSID might help with the initial setup.
I do want to ask - have your cameras ever connected before? There hasn't been a change in WiFi connectivity for the cameras, so they should still be able to connect.
- Johnny M.
SimpliSafe Home Security
0
0
jperrine00
7 Messages
2 years ago
@Johnny M.
Yes, the camera (doorbell and indoor) both have connected and worked flawlessly in the past. The different was the Spectrum I used in TX used entirely different WiFi/router hardware. At my previous location it broadcast different frequencies (e.g. Spectrum-5G and Spectrum-2.4) so it was easy to manually search and identify the correct band. My current Spectrum hardware does NOT do this. The bands are, from what I've been told by Spectrum techs, "bundled' together which has meant that I've been unable to manually choose the correct band. I have not tried the "wait and see' method on the indoor cam but can confirm that waiting does not yield different results on the doorbell cam. Don't want to have to purchase a separate router if I can avoid it but I also have no desire to change security companies as we've been VERY satisfied with SimpliSafe to date.
0
0
krstrick
112 Messages
2 years ago
My current router uses one SSID and has had no issues after the update. Before particularly for cameras it was sometimes necessary to disable the 5ghz radio (does your router allow this)
1
0
worthing
Advocate
•
529 Messages
2 years ago
0
0
jperrine00
7 Messages
2 years ago
0
0
captain11
Captain
•
5.1K Messages
2 years ago
0
0
jperrine00
7 Messages
2 years ago
0
0
davey_d
Community Admin
•
4.3K Messages
2 years ago
So you're not seeing any events on your Timeline either? If you are seeing events, then we know that the camera Motion Sensor at least is working. So we'd want to troubleshoot the app somehow not sending those notifications specifically.
Another thing to try: walk out of the room first, wait a minute or so, then walk back in. The Motion Sensor on the SimpliCam uses passive infrared, so it works very similarly to the alarm system's Motion Sensor - in that it needs a little time to "scan" the room for the ambient temperature, before it can detect intruders.
EDIT: Reading through again, I see that it's actually your Video Doorbell not detecting motion. That unit has two ways of detecting motion. In daytime mode, it uses algorithms to intelligently detect human shapes in the image. In Night Mode, it falls back to that same passive infrared. You'll want to troubleshoot each one separately.
For the daytime detection - do you know if you have the right motion zones selected? And what's the lighting situation directly in front of it - is there glare? Or is it a very dark scene?
- Johnny M.
SimpliSafe Home Security
0
0
jperrine00
7 Messages
2 years ago
Not sure what was going on but I seemed to have resolved the issue with a hard reset of the doorbell cam itself. Once I get it booted back up and connected to WiFi I do not seem to be having any issues with motion sensing or live camera viewing
Thanks everyone for all the help and suggestions!
0
0
davey_d
Community Admin
•
4.3K Messages
2 years ago
My theory is that it was a corrupted setting, and resetting cleared it out of the unit's memory.
- Johnny M.
SimpliSafe Home Security
0
0