‎System re-armed by itself | SimpliSafe Help Center

Thursday, May 7th, 2020 4:07 PM

System re-armed by itself

Twice in the past week, our system re-armed itself for no apparent reason.  My wife is up early and turns it off.  She left the house, and came back
a hour later.  She came in and didn't touch anything.  I then opened the back door and the alarm triggered.  If she had left with it armed it would have
gone off.  But it didn't.  The second time it was off and I opened the backdoor and it triggered.

Anyone have this happen before?



5.4K Messages

3 years ago

@alarm_5742114 there are many posts over the years in the forums where customers have reported this behavior.  I suggest you start with the timeline and see what was posted and note the sensor and times. Using that information, you can call SS support and troubleshoot.

1.3K Messages

3 years ago

Are you sure someone didn't arm the system on their way out or in with that door open?

If you do, the open door will be ignored until it's closed then the system will treat it like any closed door...will trigger the alarm when opened.
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