‎Switched from Spectrum to AT&T. Now having issues. SOLVED | SimpliSafe Support Home
MoFro624's profile

Wednesday, August 28th, 2019 10:53 PM

Switched from Spectrum to AT&T. Now having issues. SOLVED

We've had SimpliSafe for a couple months now and it's been great. We switched to AT&T Fiber from Spectrum Cable. Since then our cameras have been having a Lagging issue and connection issues. I've been through Google for a couple days and can't find anything. Our new modem is their BGW210 that has Band steering and no way to separate the two Radios names. So the 2.4Ghz and 5Ghz have the same name so I'm wondering if that's the issue. We have 300megs up and 300megs down so i don't think that would be an issue. If anyone has any ideas I'd appreciate it.

1.3K Messages

5 years ago

I tend to think if 5G was causing it to screw up the symptom would be more total loss type of thing than just laggy.

If you can't change the 5G name, can you turn off the 5G option for a test?

Also, regardless of the package speed you pay for, have you checked the 2.4G WiFi speed near the camera(s)? The basic Speedtest app gives ping and jitter in addition to the up/down speed. Those and th tested speeds may give some ideas.

Also, there was a post a while back that suggested the cameras work better on certain WiFi channels. Dunno if it's true and have not played with that myself since long ago I changed our WiFi to a specific channel rather than auto select. I have had a few camera glitches but by and by they have not been too problematic.

Lastly, have you tried resetting the cameras and relinking them to the system? Or, maybe that was inherently necessary to connect after the change?

Also, you could try rebooting the modem/router if you have not already, even if just to see whether that produces temporary improvement, or not.

9 Messages

No I can't turn off 5g unfortunately. EDIT I Found it!

One Camera is about 4 feet away and no walls separating it. The speed test on my iPhone 6s plus (only specifying for age of device since newer ones support faster speeds) is: Ping 40ms, Download 85.98, Upload 92.55, Both stability is around 88%. Jitter of 3ms. Kitchen camera is about 25ft away and one wall only about 6inchs thick: Ping 18ms, Download 151.56, Upload 210.61, with stability around 95% and Jitter of1ms.

I'll look into the channel thing but i have no way of changing the channel. EDIT Never mind I found it!

I did try resetting the cameras. I even removed them and then re added them. Reset the modem/router too.

I did go into the modems setting and put both cameras on a fixed allocation so they keep the same IP address.

I tried calling support but sat on hold for 30 minutes. I think that's SS only downfall.

Ok turning off the 5G didn't help any.

292 Messages

5 years ago


Seems the modem you mention is a POS if any of these 8 pages on ATT forum are to be believed.

You may just want to go purchase a good modem and not rely on the cable company model, which they are probably charging you a lease on.


729 Messages

I do not believe you can utilize a modem you bought with AT&T. I was considering switching to them from my ISP 2-3 years ago, and when I contacted them for compatible modems, they informed me I could not purchase and use my own.

I could be wrong.

9 Messages

I did purchase a new modem. i got the Netgear Nighthawk and it works fine, First I tested with a Spectrum modem I haven't returned yet and the cameras worked fine again. Here is what I did with the Nighthawk with AT&T's modem.

1: I connected the Nighthawk to AT&T's modem.
2: Went to On AT&T's modem, went to Firewall, IP Pass through and selected the Netgear. This allows the modem to get internet.
3: Disabled the WiFi on AT&T
4: Connected everything to Netgear and it all works.
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