Switched from Spectrum to AT&T. Now having issues. SOLVED
We've had SimpliSafe for a couple months now and it's been great. We switched to AT&T Fiber from Spectrum Cable. Since then our cameras have been having a Lagging issue and connection issues. I've been through Google for a couple days and can't find anything. Our new modem is their BGW210 that has Band steering and no way to separate the two Radios names. So the 2.4Ghz and 5Ghz have the same name so I'm wondering if that's the issue. We have 300megs up and 300megs down so i don't think that would be an issue. If anyone has any ideas I'd appreciate it.
4 years ago
If you can't change the 5G name, can you turn off the 5G option for a test?
Also, regardless of the package speed you pay for, have you checked the 2.4G WiFi speed near the camera(s)? The basic Speedtest app gives ping and jitter in addition to the up/down speed. Those and th tested speeds may give some ideas.
Also, there was a post a while back that suggested the cameras work better on certain WiFi channels. Dunno if it's true and have not played with that myself since long ago I changed our WiFi to a specific channel rather than auto select. I have had a few camera glitches but by and by they have not been too problematic.
Lastly, have you tried resetting the cameras and relinking them to the system? Or, maybe that was inherently necessary to connect after the change?
Also, you could try rebooting the modem/router if you have not already, even if just to see whether that produces temporary improvement, or not.
4 years ago
Seems the modem you mention is a POS if any of these 8 pages on ATT forum are to be believed.
You may just want to go purchase a good modem and not rely on the cable company model, which they are probably charging you a lease on.