Success! Finally Verizon SS3 & firmware update works!

I'm not getting how you've determined that an Arris modem is the problem.  I have one (through my cable provider), and an ASUS router (fairly new) -

The only problem I have and SS knows about it because others have the same issue:  if wi-fi/internet connection or power goes out, one cannot use phone app or web portal dashboard on cellular-use only.  When internet/power comes back on, one has to re-connnect at the keypad to wi-fi again, then can use phone app and web portal without issues.

Also, not all of us have received the second OTA updates, which SS said would be forthcoming (that was stated in October), so if they found a fix for some phantom "Verizon" issue, they need to get the update out to EVERYONE ON VERIZON base module, like, last month.

SS, are you reading?

@coltmaster1

Firmware 1.2 should be widely available to all customers already. As you say, it's been a couple of months! I'm having a Tech Manager give you a call to check on your system.

Johnny M.
SimpliSafe Home Security

Thanks, Johnny, he called, but still no resolution, they're still working on it  :(

@coltmaster1 -

Yes, that is exactly the same issue I had. And I've seen several posts with other Arris modem SS3 issues. And I've been waiting since April for the "solution" from Tech Managers. When I swapped mine for Netgear modem/Netgear router, SS3 is working as anticipated.  Good luck!

And others are posting that the last firmware update is supposed to resolve the issue (no mention of certain modems being a problem).  We'll probably never know why all the issues are so different.